How to Send Mail to Someone at Douglas County Jail (why regular mail goes to Florida and legal mail goes to Roseburg)
Sending mail here works a little differently than you'd expect: regular letters and cards get routed to Florida for scanning, while legal mail and publications go straight to the jail in Roseburg. Once you know which address to use, the rest is simple.
Douglas County Jail uses Smart Communications to process regular postal mail. Postcards, letters, greeting cards - anything personal gets scanned into their system. The person you're writing to views a digital copy on Smart devices instead of the original paper.
Keep in mind: Your loved one will see a digital scan on Smart devices, not the physical letter or card you sent.
For regular mail, address your envelope to Smart Communications and include the person's name and ID number. Send it to: Smart Communications / Douglas County Jail (AIC's Name & ID#), PO Box 9213, Seminole, FL 33775-9213. That's where mail gets scanned before delivery through the Smart system.
- ✓ Address regular mail to: Smart Communications / Douglas County Jail, (AIC’s Name & ID#), PO Box 9213, Seminole, FL 33775-9213
- ✓ Write the AIC’s full name clearly on the outside of the envelope or postcard
- ✓ Include the AIC’s booking/ID number clearly on the outside so it posts to the correct account
- ✓ Use neat, legible handwriting so the name and ID number can be read during processing
Yes, Florida. Regular mail goes to that Seminole PO Box because Smart Communications handles the scanning there. Once they receive and scan your letter, it becomes available for viewing on Smart devices inside the jail.
Tip: The Florida address looks strange, but it's correct for regular mail. That's where Smart Communications processes everything.
Legal mail and publications work differently - send those directly to the facility. Address them to: Douglas County Jail, AIC Name & ID, 1036 SE Douglas Avenue, Roseburg, OR 97470.
Warning: Don’t send legal mail to the Smart Communications PO Box in Florida. Legal mail needs to go to the Roseburg facility address.
Want to know what happens after you drop your letter in the mailbox? Douglas County recommends using MailGuard Tracker. Create a free account to check delivery status, get notified if your mail is rejected, and download copies once it's been processed.
- Create a free MailGuard Tracker account - this is the tool Douglas County recommends for families.
- Check your mail’s delivery status - you can see whether it’s been received and processed.
- Turn on rejection notifications - you’ll get alerted if a piece of mail doesn’t make it through.
- Download processed mail copies - keep your own record of what was received and scanned.
Common Mistakes Tips
- ✓ Put the AIC’s name and booking/ID number clearly on the outside of the envelope or postcard
- ✓ Send regular personal mail to the Smart Communications PO Box in Seminole, Florida
- ✓ Send legal mail and publications directly to: Douglas County Jail, AIC Name & ID, 1036 SE Douglas Avenue, Roseburg, OR 97470
- ✓ Don’t send legal mail to the Florida PO Box
The fastest way to delay your mail? Leave off the booking/ID number or write it so it's hard to read. Take a moment to print the name and ID clearly - that's what connects your letter to the right person.
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