How to send messages, photos, and packages
Douglas County Jail uses Smart Communications (SmartInmate) for phone calls and video visits. You'll need to create a vendor account to place calls or set up video. Non-restricted AICs can make calls up to 20 minutes each. All calls are recorded except those to the AIC's attorney or verified clergy members. A word of caution: letting someone else use your vendor account or connecting calls to blocked numbers can get your number blocked from future calls. AICs can pay for calls using funds from their trust account. Remote video visits are available for a fee through smartinmate.com—iPhone users should use Chrome since Safari isn't compatible. Need help? Use the
Search for a loved one and send messages and photos in minutes.
Sending mail here works a little differently than you'd expect: regular letters and cards get routed to Florida for scanning, while legal mail and publications go straight to the jail in Roseburg. Once you know which address to use, the rest is simple.
Douglas County Jail uses two different mailing addresses depending on what you're sending. Use the wrong one, and your letter could be delayed—or never reach the right account.
Non-restricted AIC phone calls are limited to 20 minutes each.
Yes. Calls are recorded except for calls to the AIC’s attorney and to verified clergy members.
Use the
Yes—AICs can use funds in their trust account to pay for phone calls.
Address scanned mail to Smart Communications / Douglas County Jail and include the AIC’s full name and booking/ID number. Mail it to PO Box 9213, Seminole, FL 33775-9213 for processing.
Regular postal mail is scanned into the Smart system, and approved pages are made available for the AIC to view on Smart devices.
Douglas County Jail offers several ways to add money to an Adult in Custody (AIC) account—online, by phone, at a kiosk, or through the mail. Here are the five deposit options you'll encounter, along with what each one requires.
That first call can come when you least expect it. Set up your SmartInmate account now, figure out funding, and know what to avoid—then you'll be ready when the phone rings.
Phone calls are often the fastest way to stay connected, but the rules can feel confusing at first. Here are the five questions families ask most about Douglas County Jail phone calls—answered in plain language.
