How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Dubuque County Jail.

Sending Photos and Postcards

A great way to send love and support to a loved one at Dubuque County Jail is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Dubuque County Jail.

Frequently asked questions about Dubuque County Jail

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Dubuque County Jail.

2. How much does it cost to send a message to Dubuque County Jail?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Dubuque County Jail?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Dubuque County Jail. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Dubuque County Jail. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Dubuque County Jail?

   Mailing address:

   Dubuque County Jail
   770 Iowa St
   Dubuque, IA 52001
   Phone: (563) 589-4420

   Business hours:

   • Monday: Open 24 hours
   • Tuesday: Open 24 hours
   • Wednesday: Open 24 hours
   • Thursday: Open 24 hours
   • Friday: Open 24 hours
   • Saturday: Open 24 hours
   • Sunday: Open 24 hours

5. What are the visiting hours at Dubuque County Jail?

   Visiting hours at Dubuque County Jail vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (563) 589-4420 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Dubuque County Jail?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Dubuque County Jail for their specific mail policies.

7. How do I send money to an inmate at Dubuque County Jail?

   You can send money to an inmate at Dubuque County Jail through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Dubuque County Jail?

   Many facilities now offer video visitation as an alternative to in-person visits. At Dubuque County Jail, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Dubuque County Jail?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Dubuque County Jail for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Dubuque County Jail, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The Dubuque County Jail maintains a structured communication system that utilizes digital tablets in housing areas to deliver scanned mail to inmates, reflecting the facility's integration of technology in daily operations. This electronic mail system, combined with strict security protocols for incoming correspondence, demonstrates the facility's commitment to maintaining safety while preserving important connections between inmates and their families.

Beyond communication services, the facility typically may offer educational programming designed to support inmates during their stay. These programs often include basic literacy courses, GED preparation, and life skills training that can help individuals prepare for successful reintegration into the community. Vocational training opportunities may also be available, potentially focusing on practical skills that align with local employment needs in the Dubuque area.

Counseling and support services likely form another cornerstone of the jail's programming approach. Substance abuse counseling, mental health support, and behavioral intervention programs are commonly provided to address underlying issues that may have contributed to incarceration. The facility may also coordinate with local community organizations to offer religious services, support groups, and pre-release planning assistance to help inmates establish connections and resources prior to their return to the community. These comprehensive services work together to create a structured environment that emphasizes both security and rehabilitation.

Daily Life & Visitation

Communication with family and friends forms a central part of the inmate experience at Dubuque County Jail, with all correspondence processed through a digital system that delivers mail via tablets in the housing areas. Inmates receive scanned copies of their mail rather than physical letters, with all correspondence—except legal mail—subject to review by jail staff for security purposes. The facility maintains strict guidelines requiring sender information on all envelopes, and books or magazines must come directly from publishers or bookstores to be accepted.

The housing areas typically feature a structured daily routine that may include designated meal times, recreation periods, and access to educational or programming opportunities. Inmates often spend portions of their day in common areas within their housing units, where they can access the tablet system for communication and may participate in activities designed to maintain physical and mental well-being. The facility likely provides basic amenities such as television access, library materials, and opportunities for personal hygiene maintenance throughout the day.

Family connections remain important during incarceration, though the jail's communication policies reflect security priorities common to correctional facilities. Visitors should be aware that all mail undergoes inspection and scanning before delivery, and items with unusual odors or potential contraband will be denied. The digital mail system represents a modern approach to inmate communication that balances security concerns with the need to maintain family relationships during what can be a challenging time for both inmates and their loved ones.