How to Register for Visits at Dubuque County Jail — and When to Choose On‑Site vs. Off‑Site
Visiting at Dubuque County Jail is straightforward once you understand the two visit types and how scheduling works. The thing that catches most people off guard? Timing. You need to register and schedule ahead, and the jail's visiting week resets every Monday.
Dubuque County Jail allows two free on-site visits per week for each inmate, and each on-site visit lasts 25 minutes. The “visiting week” starts on Monday, so it helps to plan early in the week if you want the best shot at the times that work for you.
Can't make it during weekday daytime hours? There's an off-site video option. Each inmate can have one off-site visit per day, lasting 15 minutes, and the visitor pays the fee. It's shorter than on-site, but the daily availability makes it easier to stay connected.
On-site visits run Monday through Friday (excluding holidays) from 8:00 AM to 4:00 PM. Hours vary by housing unit, so don't assume any open slot will work - confirm the time for your inmate's housing unit before heading in.
- Register using the jail’s visitation registration link - you need to be registered before you can visit.
- Log in to your JAIL ATM account - this is where you set up the visit.
- Schedule at least 24 hours ahead - Dubuque County Jail requires you to log in and set the visit up at least 24 hours before the time you want.
Tip: The visiting week starts on Monday. If you’re trying to use the two free on-site visits, plan your week with that reset in mind.
- ✓ Register through the facility’s provided visitation registration link before you try to schedule anything.
- ✓ Log in to JAIL ATM to set up your visit.
- ✓ Schedule your visit at least 24 hours in advance.
- ✓ Double-check the visiting hours for the inmate’s housing unit before you go.
Off-site visits work best when you need flexibility. You can schedule them for evenings, weekends, and holidays. Each inmate gets one off-site visit per day (15 minutes), and the visitor pays the fee. A practical choice when daytime travel isn't an option.
On-site visits make sense when you can get to the jail during weekday hours and want a longer visit without paying a fee. Each inmate gets two free 25-minute on-site visits per week, so many families save those for when they can be there in person.
For an in-person visit, head to 855 Central Avenue in Dubuque, Iowa. That's where you'll check in.
- ✓ Bring picture identification that includes your address.
- ✓ Plan for only one visitor to be allowed at a time.
Tech help: For technical problems with inmate visitation, call Inmate Calling Solution’s customer care at 1-888-646-9437. Do not contact the jail or front lobby staff for technical issues.
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