How to Send Mail to Dubuque County Jail After August 5, 2025
Starting August 5, 2025, Dubuque County Jail is changing where personal mail goes — and what your loved one actually receives. Here's how to address it correctly so nothing gets sent back.
Effective August 5, 2025, all inmate personal mail for Dubuque County Jail must be mailed to a JailATM.com central processing P.O. Box (not directly to the jail). To be accepted, the envelope needs to be addressed to “Dubuque County Jail, IA” and include the inmate’s name and number.
After August 5, 2025, send personal mail to this central processing address in Arkansas - not Iowa. Use this exact format, including the inmate's name and number: Dubuque County Jail, IA (Inmate Name/Number) P.O. Box 16120 Jonesboro, AR 72401 That "Jonesboro, AR" line is the key change. Address letters the old way, and they won't reach your loved one.
When your letter arrives at the JailATM.com processing facility, staff open and scan it. The original paper doesn't go to the jail - instead, a digital copy gets sent to the inmate at Dubuque County Jail. Don't expect your loved one to receive the physical envelope or pages you mailed.
Note: Parcel packages aren’t processed through this personal-mail system, and inmates will not receive parcels sent this way.
Address personal mail directly to Dubuque County, IA after August 5, 2025, and it won't be forwarded into the new system. The jail will return it to you - which means extra delays if you don't catch the change early.
Legal mail works differently. It must go directly to Dubuque County Jail and must come from a licensed attorney of record.
Official documents don't follow the personal-mail process either. Send them directly to the jail, and they won't be delivered to the inmate. Send them to the JailATM.com address, and they'll be returned to you. If you're mailing something that counts as an official document, skip the Jonesboro P.O. Box entirely.
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- ✓ Address all personal mail to: Dubuque County Jail, IA (Inmate Name/Number), P.O. Box 16120, Jonesboro, AR 72401.
- ✓ Include the inmate’s name and number on the address.
- ✓ Expect personal mail to be opened and scanned, then delivered digitally to the inmate.
- ✓ Don’t send parcel packages through this personal-mail process - they won’t be processed or received.
- ✓ Don’t mail personal letters directly to Dubuque County, IA after August 5, 2025, or they’ll be returned to sender.
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