Setting Up Your First Video Visit at Dubuque County Jail (JAIL ATM) — Step‑by‑Step
First-time video visits usually trip people up in two places: account setup and finding a time slot that works. Here's the straightforward path — register, book at least 24 hours ahead, and know who to call when tech goes sideways.
Video visits at Dubuque County Jail run through JAIL ATM. You'll need to register as a visitor first - the jail links to the registration page on its website. Start there before trying to schedule anything.
Before creating your account, check that you meet the requirements. You'll need a photo ID showing your address, and visitors must be eighteen or older. Have your ID handy - it'll save you from getting stuck mid-registration when you're trying to book quickly.
Plan ahead. You must log in and schedule at least 24 hours before your visit time - no same-day bookings. If you need a specific slot, don't wait.
On-site video visits run Monday through Friday, 8:00 AM to 4:00 PM, excluding holidays. But the schedule isn't uniform - available times depend on your loved one's housing unit. Check the system to see what's open for their location.
Weekday business hours don't work for everyone. Off-site visits offer more flexibility - Dubuque County Jail allows them during evenings, weekends, and holidays. That makes it easier to fit a visit around work, school, or childcare.
- ✓ Two free 25-minute on-site visits per week (per inmate)
- ✓ One 15-minute off-site visit per day for a fee (the visitor pays the cost)
- ✓ The visiting week starts on Monday
- ✓ One visitor is allowed at any one time
Tech support: Having connection issues or trouble with the video system? Call Inmate Calling Solutions customer care at 1-888-646-9437. Don't call the jail or front lobby - they'll direct you to the vendor anyway.
Pre-visit-tech-checklist
- ✓ Log in to your JAIL ATM account the day before and double-check your scheduled time (remember the 24-hour advance requirement).
- ✓ Use a reliable device and connection, and test your camera/microphone ahead of time so you’re not troubleshooting during the visit.
- ✓ Start the session a few minutes early so you’re ready when the visit window opens.
- ✓ If you run into technical problems, contact Inmate Calling Solutions customer care at 1-888-646-9437 (don’t call the jail or front lobby staff for tech support).
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