Setting Up Your Phone to Receive Calls (and Leave Voice Messages) from Dubuque County Jail
Want to receive calls from someone at Dubuque County Jail? You'll need to set up an Inmate Calling Solutions (ICS) account first. Once that's done, you can also leave paid voice messages through the jail's voice-message line.
Dubuque County Jail uses Inmate Calling Solutions (ICS) for all inmate phone calls. To receive calls, you'll need an ICS account linked to your phone number. You can set one up by calling 1-888-506-8407 or by visiting the ICS website.
- ✓ A way to create or fund your ICS account (by phone at 1-888-506-8407 or on the ICS website)
- ✓ Your basic personal details (so ICS can set up the account for your phone)
- ✓ A payment method ready if you plan to add funds during setup
Note: Don’t call the jail to ask staff to tell an inmate you set up an ICS account. Dubuque County Jail will not pass along messages about existing accounts.
Can't connect by phone right away? You can leave a voice message for an inmate by calling 563-258-4600. Each message costs $0.50. You'll need an ICS prepaid account, your ICS account PIN, and the inmate's ID to use this service.
- Call the voice-message line - Dial 563-258-4600.
- Follow the prompts - The system will guide you through leaving a message.
- Enter the required information - Have the inmate’s ID and your ICS account PIN ready.
- Confirm payment - Each message is $0.50 and requires an ICS prepaid account.
Need to create an account or add money later? You can do both through ICS - either by calling 1-888-506-8407 or on their website. If you plan to leave voice messages, keep your ICS account PIN handy. You'll need it every time, along with the inmate's ID.
- ✓ Your ICS prepaid account information
- ✓ Your ICS account PIN
- ✓ The inmate’s ID
- ✓ A payment method (if you’re creating or funding your account through ICS)
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