Setting Up Phone Service to Receive Calls from Dubuque County Jail (ICS Account Guide)
Want to receive phone calls from someone at Dubuque County Jail? You'll need to set up and fund an account through their phone provider, Inmate Calling Solutions (ICS). Here's how to get your account ready—plus an alternative if you can't connect by phone right away.
Dubuque County Jail uses Inmate Calling Solutions (ICS) for all inmate calls. To set up an account, call ICS directly at 1-888-506-8407.
Prefer to handle it online? You can create or fund your ICS prepaid account through their website. This is often faster, especially if you're adding money outside business hours.
Note: Don’t call the jail to ask staff to tell the inmate you’ve set up an ICS account. Dubuque County Jail will not pass along messages.
Needed Info Next Steps
- ✓ Create an ICS prepaid account (this is the account used for Dubuque County Jail phone calls)
- ✓ Fund your ICS prepaid account (online or by calling ICS at 1-888-506-8407)
Follow the ICS prompts to finish setting up your account or add funds. If you run into trouble, call 1-888-506-8407 - that's the fastest way to get everything sorted so you can start receiving calls.
Need another way to reach someone inside? Dubuque County Jail offers paid voice messages. Call 563-258-4600 to leave a message - each one costs $0.50.
- ✓ An ICS prepaid account
- ✓ Your ICS account PIN
- ✓ The inmate’s ID
Reminder: Calling the jail to ask staff to notify the inmate won’t work - they won’t pass along messages. Use the ICS calling setup or the voice-message system instead.
Having trouble with account setup or funding? Contact ICS support - either through their website or by phone at 1-888-506-8407. Since the jail uses this third-party system for calls, ICS is your go-to for any account issues.
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