How to Send Mail to Dubuque County Jail After August 5, 2025
Starting August 5, 2025, Dubuque County Jail is changing where personal mail goes — and what your loved one actually receives. Here's how to address it correctly so nothing gets sent back.
Send Photos & Mail at Dubuque County Jail, IA
How to send messages, photos, and packages
Overview
Dubuque County Jail routes inmate phone service through Inmate Calling Solutions (ICS). To get started, create or fund an ICS account online at www.icsolutions.com or call 1-888-506-8407. ICS handles account setup and support. Want to leave a voicemail? Call 563-258-4600—each message costs $0.50, and you'll need an ICS prepaid account, your ICS account PIN, and the inmate's ID. Like many Iowa facilities, calls run through a vendor account that must be funded. Inmates place outbound calls through the facility system, and you typically need to be on their approved calling list to receive calls.
Find an Inmate at Dubuque County Jail, IA
Search for a loved one and send messages and photos in minutes.
Free to search · Used by families nationwide
Quick Facts
- Dubuque County Jail uses Inmate Calling Solutions (ICS) as its third‑party phone vendor.
- You can create or fund an ICS phone account at www.icsolutions.com or by calling 1-888-506-8407.
- To leave a voicemail for an inmate call 563-258-4600; each message costs $0.50 and requires an ICS prepaid account, ICS account PIN, and the inmate’s ID.
- ICS provides account creation and support referenced by the jail and on ICS’s website.
- Personal inmate mail is processed at a central JailATM.com facility where mail is opened, scanned, and sent digitally to inmates.
Send Photos & Mail Guides
How to Send Personal Mail to Someone at Dubuque County Jail (use the Arkansas P.O. Box)
Personal mail for Dubuque County Jail doesn't go directly to the facility. Instead, all inmate mail is routed through a central processing center first.
How to Set Up Your Phone to Receive Calls — and Leave a Voice Message — for Someone at Dubuque County Jail
Dubuque County Jail uses Inmate Calling Solutions (ICS) for inmate phone calls. Before your loved one can call you, you'll need to set up an ICS account linked to your phone number.
Important: Dubuque County Jail Mail Processing Change (Effective Aug 5, 2025) — and How to Send Legal Mail
Starting August 5, 2025, Dubuque County Jail is changing how it handles personal mail. Here's the new address you'll need to use, what happens to your letters after you send them, and how attorneys should route Legal Mail.
Legal Mail vs. Personal Mail: Where to Send Which at Dubuque County Jail
Sending mail to someone at Dubuque County Jail? The right address depends on what you're sending. Personal letters go to a central processing P.O. Box. Legal mail and certain official documents must go directly to the jail.
The Complete Guide to Sending Mail to Someone at Dubuque County Jail (IA)
Sending mail to someone at Dubuque County Jail is straightforward once you know the rules. The key? Use the right address and the right type of mail—personal, legal, and official documents each have different requirements. Get it wrong, and your letter comes right back.
What You Can't Mail to an Inmate at Dubuque County Jail
Want your mail to actually reach your loved one at Dubuque County Jail? The biggest pitfalls are packages, official paperwork sent the wrong way, and mail addressed to people inmates aren't allowed to contact. Here's what won't make it through.
Common Questions
How do I set up an ICS account to receive calls from someone at Dubuque County Jail?
Create or fund an ICS account at www.icsolutions.com or by calling 1-888-506-8407. ICS handles account setup and support for Dubuque County Jail’s phone system.
How can I leave a voice message for an inmate at Dubuque County Jail?
Call 563-258-4600 to leave a voicemail for an inmate. Each message costs $0.50, and you’ll need an ICS prepaid account, your ICS account PIN, and the inmate’s ID.
Can an inmate call my phone and what do I need to receive calls from Dubuque County Jail?
Yes—an inmate can place outbound calls through the jail’s ICS phone system (they don’t receive inbound calls). You typically must be on the inmate’s approved calling list to receive calls, and you may need an ICS account depending on vendor rules.
Where should I mail personal letters for someone at Dubuque County Jail after August 5, 2025?
After Aug. 5, 2025, personal letters must be mailed to Dubuque County Jail’s new P.O. Box in Jonesboro, AR. Those letters are processed offsite by JailATM.com (opened and scanned) and then delivered digitally to the inmate.
How should I send legal mail to an inmate at Dubuque County Jail?
Legal (privileged) mail must be sent directly to the jail, and it must come from a licensed attorney of record to be treated as privileged. Clearly mark it as legal/privileged mail and follow the jail’s attorney-correspondence instructions.
Can I send packages or books to an inmate at Dubuque County Jail?
No—parcel packages are not accepted for inmates at Dubuque County Jail. Any parcels sent will be rejected and returned to the sender.
Other Guides for Dubuque County Jail, IA
Before You Visit: What to Bring (and What to Leave Behind) at Dubuque County Jail
A little prep saves you a wasted trip. This quick guide covers what ID to bring, where to go, and what to leave behind so your visit goes smoothly.
Before Your First Visit to Dubuque County Jail: ID Requirements and What to Leave at Home
A little prep at home makes your first visit much easier. Dubuque County Jail requires visitors to register through the facility's registration link and schedule visits in advance. Log in to your JAIL ATM account at least 24 hours before your desired time slot. Waiting until the last minute often means the slot you want is gone—so plan ahead, especially if you're juggling rides, work schedules, or childcare.
Before Your First Visit to Dubuque County Jail: What to Bring and What to Leave Behind
Visiting someone at Dubuque County Jail goes smoothly when you show up with the right ID, realistic expectations, and nothing that'll get your visit cut short. Here's what to know before you go.