Tablets, Phones, and Messaging: Staying Connected With Someone at Dutchess County Jail

Phone calls are available seven days a week, from 9:00am to 9:45pm. The one exception: during lock-in periods, access may be temporarily restricted.

Keep privacy in mind when you talk. All calls may be monitored and recorded, so don't share anything sensitive you wouldn't want overheard or saved.

If you’re receiving unwanted collect calls and want to stop them (or you previously blocked calls and want to remove the block), you can contact ViaPath Customer Service at 1-877-650-4249 to place or remove a block on your telephone.

The jail also provides tablets for communication, though access depends on housing assignment. If your loved one is in a Wi‑Fi enabled unit, they can use tablets to make calls and send electronic messages (emails). It's a helpful backup when phone timing doesn't work out.

For tablet messaging setup, head to ConnectNetwork.com. You'll find instructions for creating a prepaid account and answers to common questions about the service.

Practical Tips

• ✓ If you’re trying to catch someone by phone, plan around the permitted calling window (9:00am to 9:45pm, seven days a week) and remember lock-ins can interrupt access.
• ✓ Keep phone conversations general and calm - calls may be monitored and/or recorded.
• ✓ Ask your loved one whether they’re assigned to a Wi‑Fi enabled unit, since that affects whether they’ll have access to a tablet.
• ✓ If they do have a tablet, consider electronic messages (emails) for updates you want them to be able to read later, not just hear in the moment.
• ✓ For tablet messaging and prepaid setup, be ready to follow the ConnectNetwork account instructions so your messages and funds are properly applied.