Duval/Jacksonville Pre-trial Detention
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Guides for This Facility
How to Send Money to an Inmate at Duval County Jail: A Practical Deposit Guide
Sending money to someone in jail is straightforward once you know which deposit company the facility uses and what details you need. This guide will help you get organized, pick a method, and sidestep the most common delays.
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How to Set Up Video Visits (GettingOut / ConnectNetwork) for someone at Duval County Jail
Setting up video visits feels complicated the first time, but it's straightforward once you know the steps. Here's how to register, add funds, and schedule a visit through GettingOut / ConnectNetwork.
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Before Your First Video Visit at Duval County Jail: Account Checklist and Browser Requirements
Your first video visit goes much smoother when you handle two things ahead of time: setting up the right vendor account(s) and making sure your browser or device is ready. Use the checklist below so you're not scrambling to troubleshoot five minutes before your visit starts.
Read GuideAt a Glance
Visitation
- Duval County Jail supports three GettingOut video-visit types: facility lobby kiosks, visits from a personal computer, and an Android app at select facilities.
- For remote/home video visits, GettingOut recommends using Safari 4+ or Firefox 7+ browsers.
- Free video visits are credited to the inmate and only the inmate can book a free visit.
Communication
- Duval County Jail uses ConnectNetwork AdvancePay to receive phone calls and to fund video visitation accounts.
- Vendor Friends & Family or AdvancePay accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity.
- GettingOut lists a vendor customer‑care phone number for assistance: 1-866-516-0115.
Sending Money
- Duval County Jail uses GettingOut/TouchPay (TouchPay Holdings LLC d/b/a GTL Financial Services) for inmate trust-account deposits.
- You must have the inmate’s name or booking/ID and your credit or debit card information before accessing the secure deposit portal.
- Online deposits using credit or debit cards are listed as a popular deposit method.
Contact Info
- The FDLE operates a toll-free anonymous reporting hotline at 1-888-357-7332.
- ConnectDuval lists a Real Time Crime Officer contact phone number: 904-716-2948 for camera-integration inquiries.
- For routine detainee status or booking questions, use the facility’s non-emergency or front-desk contact listed on its official web page.
Facility Info
- ConnectDuval allows residents to register security cameras but registration does not grant live-stream access.
- The PayPPSI (Jax EM Unit) page contains only a short payment header and no deposit instructions.
- GettingOut requires users to confirm they are over age 18 to use its services.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Duval County Jail offers video visitation through GettingOut/ConnectNetwork. You have three options: visit at a facility lobby kiosk, use your personal computer, or use the Android app at select facilities. For remote visits from home, GettingOut recommends Safari 4+ or Firefox 7+ for better compatibility. Free video visits work differently than paid ones—free visits are credited to the inmate, and only the inmate can book them by scheduling with friends and family. You can suggest a visit, but your account must have no prepaid funds when the inmate confirms. For paid video visits, you'll need to register and fund a ConnectNetwork/GettingOut Video Visit account.
Read full guideCommunication
Communicating with someone at Duval County Jail typically requires a ConnectNetwork AdvancePay account. This same account funds video visitation, so you'll need to create and add money before accepting calls or paying for visits. Watch your account activity—both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. For help, GettingOut's customer care is 1-866-516-0115. OffenderConnect lists 877-650-4249 for refunds. Note: OffenderConnect reported a data incident in August 2020 that exposed thousands of users' personal records.
Sending Money
Duval County Jail uses GettingOut/TouchPay for inmate trust-account deposits, provided by TouchPay Holdings LLC d/b/a GTL Financial Services. The most common method is making an online deposit with a credit or debit card through the vendor's secure portal. Before you start, gather the incarcerated person's full name or booking/ID plus your payment details to complete the transaction without delays. County jails sometimes use different money-transfer providers like JPay or CorrectPay, so make sure you're following the exact vendor and instructions for Duval County Jail. Other deposit options may exist (lobby kiosks, phone deposits, money orders)—stick to the vendor's specified steps and contact information.
Read full guideContact
For statewide corrections concerns or public-safety reports that may affect Duval County Jail, report anonymously through the FDLE toll-free hotline at 1-888-357-7332. Questions about Duval camera integration or the Real Time Crime Officer? Contact ConnectDuval at 904-716-2948. For everyday needs—detainee status, booking questions, or other non-emergency requests—check the Duval County Jail facility web page for the published non-emergency or front-desk contact. Problems with phone accounts, commissary, or payments are typically handled through third-party vendor customer service channels listed on the facility page. For immediate threats to life or public safety, use local emergency services.
Common Questions
Showing 6 of 15How do free video visits work at Duval County Jail?
Free video visits are credited to the inmate, and only the inmate can book them by scheduling with friends and family. You can suggest a visit, but your account must have no prepaid funds when the inmate confirms.
VisitationWhat types of video visits are available for people communicating with someone at Duval County Jail?
Video visits are offered through GettingOut/ConnectNetwork at a facility lobby kiosk, from a personal computer, and via an Android app at select facilities.
VisitationWhat do I need to start video visits with an inmate at Duval County Jail?
For paid video visits, register and fund a ConnectNetwork/GettingOut Video Visit account. Remote visits from home work best with Safari 4+ or Firefox 7+. Make sure you complete any visitor approval steps first—like getting on the approved visitor list and waiting for approval.
VisitationHow do I receive phone calls or set up video visits with an inmate at Duval County Jail?
Duval County Jail uses ConnectNetwork AdvancePay for inbound phone calls and for funding video visitation accounts. You’ll need to set up and fund an AdvancePay account with the vendor to receive calls or pay for video visits.
CommunicationWhat happens if my Friends & Family or AdvancePay account is inactive?
Both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. Worried about a forfeited balance? Use the vendor's published refund contact lines.
CommunicationWho do I call for help with communication accounts or refunds for Duval County Jail?
For account help, GettingOut lists customer care at 1-866-516-0115. For refunds, OffenderConnect provides 877-650-4249, and vendors also publish refund contact lines on their pages.
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Did You Know?
Duval County Jail in Florida supports GettingOut video visits in three ways. You can visit at the facility lobby, connect from your personal computer, or use the Android app at select facilities.
This guide is compiled from official facility documentation and community feedback. Learn how we verify