How to Contact an Inmate at Duval County Jail (FL)
Trying to stay in touch with someone at Duval County Jail? Start by deciding whether you want phone calls or video visits, then find out what the jail needs from you.
Identity verification for phone calls trips up a lot of people. If Duval County Jail tells you that you need to be "Telmate Verified," that means the facility requires proof of your identity before you can receive calls from inmates. This requirement comes from the facility itself. Not sure if it applies to you? Call the jail and ask.
Planning a home video visit? Check your tech setup first. You'll need a device with a webcam and microphone (most laptops have both built in). If your camera or mic is blocked by privacy settings or not working, the visit may fail to connect even if everything else is ready to go.
Note: Key details like scheduling steps, visiting hours, fees, and approved service provider rules are not confirmed here. Verify those directly with Duval County Jail before you set anything up.
Steps-to-follow
- ✓ Use a device with a working webcam and microphone (or a computer with both built in) if you want to do video visits from home
- ✓ If you are told you must be “Telmate Verified,” complete the jail’s required identity verification so calls can be accepted
- ✓ Contact Duval County Jail to confirm the exact next steps for setup, scheduling, and any costs
Ask the jail whether "Telmate Verified" status is required for you, or if they use a different identity check. If verification is required, find out what ID they accept and how the process works. The jail can refuse calls until your identity is verified.
- ✓ Whether home video visits are available for the person you are trying to contact, and any limits on who can video visit
- ✓ What devices and platforms are supported for video visits, and whether your setup meets the webcam plus microphone requirement
- ✓ How scheduling works (how to request a visit, how far in advance, and the current hours)
- ✓ Any fees or account funding requirements for calls or video visits
- ✓ What forms of identification are accepted for any required identity verification, and what to do if verification fails
For reliable answers, use official Duval County Sheriff or jail contact channels (their published phone numbers and official website). Third-party pages can be outdated, so treat them as a starting point only unless the jail confirms the details are current.
Find an Inmate at Duval/Jacksonville Pre-trial Detention
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