How to Send Money to an Inmate at Duval County Jail: A Practical Deposit Guide
Sending money to someone in jail is straightforward once you know which deposit company the facility uses and what details you need. This guide will help you get organized, pick a method, and sidestep the most common delays.
Gather Info
- ✓ Inmate’s ID number or full legal name
- ✓ The state and facility where the person is being held
- ✓ Your credit or debit card information (if you’re depositing online)
Note: Before you deposit, double-check the inmate’s name/ID in the jail’s inmate locator. A small typo can send money to the wrong person or cause the deposit to fail.
For most families, an online deposit with a credit or debit card is the fastest option. You can handle it from home, and the money typically posts faster than mailing a check or making an in-person trip.
Most jails and prisons don't process deposits themselves. Instead, they contract with a vendor to handle trust-account deposits and related payments. You might see providers like JPay, ConnectNetwork, or Access Corrections - sometimes a TouchPay/GTL Financial Services setup. The key: use only the authorized provider for the facility. Otherwise your payment can be rejected or delayed.
Duval County Jail is a county facility, so the deposit method depends on which third-party money-transfer company the jail partners with. County jails often contract with specific providers - JPay and CorrectPay are common examples. Your first step is confirming which provider Duval is currently using.
- Start with Duval County Jail’s official information - Look for a “commissary,” “inmate accounts,” or “how to send money” section.
- Use the inmate locator to confirm details - Make sure you have the exact spelling of the inmate’s name and the correct ID number before you enter anything on a deposit site.
- Write down the provider name shown by the jail - Deposit companies can look similar, so match the provider name exactly to what the jail lists.
- Create an account (if required) and enter the inmate info carefully - Use the inmate’s ID when possible; it’s usually more reliable than name-only searches.
- Save your confirmation screen or receipt - If anything goes wrong, that transaction detail is what customer support will ask for.
Practical Tips
- ✓ Confirm the inmate’s exact full name and/or ID number before you submit a payment
- ✓ Double-check the state and facility selection in the deposit portal
- ✓ Keep your receipt/confirmation number until the funds show up as available
If a card payment won't go through, the funds don't show up, or you think you picked the wrong facility, contact the deposit vendor's customer service right away. Have your receipt or confirmation number ready. For GettingOut/TouchPay support, call 1-866-516-0115.
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