Setting Up Video Visits from Home (What Duval County Families Should Check First)
Before your first home video visit, take two minutes to confirm which vendor Duval County Jail uses. Then check that your internet connection and device meet the common requirements for major video-visit platforms.
Start with Duval County Jail's official website, not a third-party page. Look for the visitation section (or an inmate services page) and use the inmate locator tool to pull up your loved one's record along with any posted instructions. This is typically where the jail tells you whether home video visits are available, what rules apply, and which video-visit vendor you need to use.
Note: If Duval's official pages list GettingOut, Telmate, or ViaPath, those systems commonly support video visits from home (from a computer). Still, go by the exact vendor name shown on the jail's site so you sign up in the right place.
For home video visits on GettingOut, you'll need a high-speed internet connection like DSL or cable. Dial-up and satellite connections aren't supported, and they can cause your visit to fail at launch or drop mid-call. If your connection has been spotty lately, run a test from the same room and device you plan to use before your scheduled time.
You'll need a working webcam and microphone for a home video visit on GettingOut. Most laptops have both built in, but a desktop computer may require an external webcam and mic. Before you schedule anything, confirm that your camera and microphone turn on and that your device recognizes them.
If the jail uses GettingOut, you'll usually see a few different visit setups depending on what the facility allows. Video visits can be offered in the facility lobby, from your personal computer at home, and at select facilities through an Android app. Don't assume every option is available in Duval just because the vendor supports it. Confirm the visit types and any limits on the Duval County Jail site before you build your plan around a specific device.
Customer care (GettingOut/Telmate/ViaPath): Call 1-866-516-0115.
- ✓ Confirm the video-visit vendor name on Duval County Jail’s official website (often in the visitation section) and use the inmate locator tool to make sure you are following the right instructions for your loved one.
- ✓ If the vendor listed is GettingOut, Telmate, or ViaPath, call customer care at 1-866-516-0115 for technical help with setting up or starting a home visit.
- ✓ If Duval lists a different vendor, or the problem is not solved, follow the contact instructions on the jail’s official site for the next step.
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