How to send messages, photos, and packages
Communicating with someone at Duval County Jail typically requires a ConnectNetwork AdvancePay account. This same account funds video visitation, so you'll need to create and add money before accepting calls or paying for visits. Watch your account activity—both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. For help, GettingOut's customer care is 1-866-516-0115. OffenderConnect lists 877-650-4249 for refunds. Note: OffenderConnect reported a data incident in August 2020 that exposed thousands of users' personal records.
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Duval County Jail uses ConnectNetwork AdvancePay for inbound phone calls and for funding video visitation accounts. You’ll need to set up and fund an AdvancePay account with the vendor to receive calls or pay for video visits.
Both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. Worried about a forfeited balance? Use the vendor's published refund contact lines.
For account help, GettingOut lists customer care at 1-866-516-0115. For refunds, OffenderConnect provides 877-650-4249, and vendors also publish refund contact lines on their pages.
Your first video visit goes much smoother when you handle two things ahead of time: setting up the right vendor account(s) and making sure your browser or device is ready. Use the checklist below so you're not scrambling to troubleshoot five minutes before your visit starts.
Sending money to someone in jail is straightforward once you know which deposit company the facility uses and what details you need. This guide will help you get organized, pick a method, and sidestep the most common delays.
Setting up video visits feels complicated the first time, but it's straightforward once you know the steps. Here's how to register, add funds, and schedule a visit through GettingOut / ConnectNetwork.
