Send Photos & Mail at Duval/Jacksonville Pre-trial Detention

How to send messages, photos, and packages

Overview

Communicating with someone at Duval County Jail typically requires a ConnectNetwork AdvancePay account. This same account funds video visitation, so you'll need to create and add money before accepting calls or paying for visits. Watch your account activity—both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. For help, GettingOut's customer care is 1-866-516-0115. OffenderConnect lists 877-650-4249 for refunds. Note: OffenderConnect reported a data incident in August 2020 that exposed thousands of users' personal records.

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Quick Facts

  • Duval County Jail uses ConnectNetwork AdvancePay to receive phone calls and to fund video visitation accounts.
  • Vendor Friends & Family or AdvancePay accounts become inactive and are subject to forfeiture after 180 consecutive days of inactivity.
  • GettingOut lists a vendor customer‑care phone number for assistance: 1-866-516-0115.
  • OffenderConnect (Telmate) posted that thousands of users’ personal information was exposed in August 2020.

Common Questions

How do I receive phone calls or set up video visits with an inmate at Duval County Jail?

Duval County Jail uses ConnectNetwork AdvancePay for inbound phone calls and for funding video visitation accounts. You’ll need to set up and fund an AdvancePay account with the vendor to receive calls or pay for video visits.

What happens if my Friends & Family or AdvancePay account is inactive?

Both GettingOut and OffenderConnect warn that Friends & Family or AdvancePay accounts can become inactive and may be forfeited after 180 consecutive days without use. Worried about a forfeited balance? Use the vendor's published refund contact lines.

Who do I call for help with communication accounts or refunds for Duval County Jail?

For account help, GettingOut lists customer care at 1-866-516-0115. For refunds, OffenderConnect provides 877-650-4249, and vendors also publish refund contact lines on their pages.

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