How to visit, scheduling, dress code, and visitor requirements
Duval County Jail offers video visitation through GettingOut/ConnectNetwork. You have three options: visit at a facility lobby kiosk, use your personal computer, or use the Android app at select facilities. For remote visits from home, GettingOut recommends Safari 4+ or Firefox 7+ for better compatibility. Free video visits work differently than paid ones—free visits are credited to the inmate, and only the inmate can book them by scheduling with friends and family. You can suggest a visit, but your account must have no prepaid funds when the inmate confirms. For paid video visits, you'll need to register and fund a ConnectNetwork/GettingOut Video Visit account.
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Your first video visit goes much smoother when you handle two things ahead of time: setting up the right vendor account(s) and making sure your browser or device is ready. Use the checklist below so you're not scrambling to troubleshoot five minutes before your visit starts.
Setting up video visits feels complicated the first time, but it's straightforward once you know the steps. Here's how to register, add funds, and schedule a visit through GettingOut / ConnectNetwork.
GettingOut's "free visit" rules seem backwards at first: the free time belongs to the incarcerated person, and they control when—and with whom—it's used. Here's how it actually works so you don't accidentally lose the free option.
Free video visits are credited to the inmate, and only the inmate can book them by scheduling with friends and family. You can suggest a visit, but your account must have no prepaid funds when the inmate confirms.
Video visits are offered through GettingOut/ConnectNetwork at a facility lobby kiosk, from a personal computer, and via an Android app at select facilities.
For paid video visits, register and fund a ConnectNetwork/GettingOut Video Visit account. Remote visits from home work best with Safari 4+ or Firefox 7+. Make sure you complete any visitor approval steps first—like getting on the approved visitor list and waiting for approval.
Sending money to someone in jail is straightforward once you know which deposit company the facility uses and what details you need. This guide will help you get organized, pick a method, and sidestep the most common delays.
