How to Report Concerns About Someone at Eagle Pass: Using GEO’s Grievance System and Anonymous Hotline

Worried about someone at Eagle Pass Detention Facility? GEO offers two main ways to report concerns: the facility's grievance process (with formal and informal options) and a confidential, anonymous toll-free hotline run by an independent third party. Which one makes sense depends on the situation and whether you're comfortable sharing your name. Both are designed to get potential violations in front of people who can respond.

GEO's grievance system includes both formal and informal options. Informal reporting might mean speaking directly with facility leadership. For something more secure, drop boxes are part of the grievance channels available.

Your loved one should have received information about these grievance procedures during admission. When someone files a formal complaint, GEO's policy says it will be promptly investigated.

Want a reporting option that protects your identity? GEO's policy for Eagle Pass describes a confidential, anonymous toll-free hotline managed by an independent third party. The idea is to give employees and third parties a way to report potential violations without routing the report through the facility itself.

• ✓ Available 24/7
• ✓ Reports can be made in multiple languages
• ✓ GEO describes a strict Anti-Retaliation Policy for people who report concerns

Once a formal complaint is filed, GEO's policy says it gets promptly investigated. Reports aren't supposed to just sit in a box or disappear into the system.

One thing that matters for families: GEO's Global Human Rights Policy applies broadly - not just to direct employees. GEO says the commitment extends to directors, contractors, suppliers, and other third parties working at GEO facilities. This can be relevant if your concern involves someone who isn't a GEO staff member but still works inside the facility.

1. Write down the basics first - date, approximate time, and where it happened (housing area, medical, intake, etc.).
2. Describe what you saw or were told - stick to concrete details: what happened, what was said, what changed afterward.
3. Identify the people involved - names if you have them, or descriptions and roles (officer, medical staff, contractor).
4. Include why you’re concerned - safety risk, medical issue, rights concern, or pattern of repeated problems.
5. Save anything that supports the report - call notes, message dates, screenshots, and the names of anyone else who may have witnessed the issue.
6. Ask your loved one to document their side too (if they can) - even a short written timeline can help keep details consistent.

Day-to-day practice can vary, so it helps to confirm what reporting channels are actually being used and what follow-up looks like. Your loved one should have learned about grievance procedures during admission. You can also ask which options are available - the facility's grievance process versus GEO's confidential third-party hotline. If confidentiality matters to you, ask specifically how reports are handled in line with GEO's anti-retaliation approach.