What to do when Arkansas DOC pages (including the East Central Arkansas Community Correction Center page) return only “nginx”

If you try to load certain Arkansas Department of Corrections (DOC) pages and see a mostly blank screen with just the word "nginx," you're not alone. Here are the specific pages we checked that returned only "nginx": the Community Correction publications page, the Community Correction office-locations overview page, the Community Correction office-locations page for residential centers, and the location page for the East Central Arkansas Community Correction Center.

When a DOC page returns only "nginx," the page basically never loads. No menus, no contact details, no normal content. Just that single word. This points to a server-side website issue, not a change in visitation rules or facility operations. That said, do a quick check on your end first. Sometimes the problem is specific to your browser, your network, or a temporary hiccup.

1. Refresh the page - Try a normal reload first, then a hard refresh if your browser supports it.
2. Try a private window - Open the page in an incognito/private browsing window to bypass some cached data.
3. Switch browsers or devices - If you are on a phone, try a computer (or the other way around). If you have Chrome, try Safari/Firefox/Edge.
4. Change networks - If you are on Wi-Fi, try mobile data, or try a different Wi-Fi network.
5. Check another DOC page - If multiple pages show the same “nginx” response, the issue is likely broader than one page.

To figure out whether you're dealing with one broken page or a larger DOC site problem, test a small set of pages across different parts of the site. Try an office-locations overview page, a residential-centers listing page, a publications page, and a specific location page (like the East Central Arkansas Community Correction Center page). In our checks, multiple Community Correction pages and the East Central Arkansas Community Correction Center location page all returned only "nginx." That's a strong sign the issue affects more than a single page.

1. Pick a representative set of pages - Use a mix: an overview page, a list page, and the specific location page you need.
2. Load each page and record what you see - Write down whether it loads normally or returns only “nginx.”
3. Capture proof for your records - Take a screenshot of the “nginx” result. If you know how, save the page as a PDF or save the page source.
4. Repeat once on a second device or network - This helps separate a site-wide issue from a local problem.

If the official page you need is down, you can still track down contact, visiting, or location details through other sources. Just treat anything you find as a lead, not confirmed fact. Third-party listings and older cached copies can be out of date, so verify before you travel.

• ✓ Use a search engine to look for a cached copy of the page. Treat it as potentially outdated, then confirm before acting.
• ✓ Check map listings (for example, a business listing). Verify any hours or phone details elsewhere before you rely on them.
• ✓ Look in web archives (such as the Wayback Machine). Use archived pages for context, not as final authority.
• ✓ Check official local government websites that may reference the facility or provide general office contact points. Confirm any details you find.
• ✓ Review official social media pages that may post service updates or closures. Use them for updates, then double-check details.
• ✓ If you already have a trusted public number for a local government office (for example, a sheriff or clerk), call to confirm where to get the most current information.

If you have to travel and can't confirm details on the DOC website first, reduce the risk as much as possible. When the trip isn't urgent, consider waiting until the site is back so you're not relying on stale information. If you must go, try to get confirmation from more than one independent source, and call any official numbers you already have saved from past paperwork, letters, or prior visits. Bring paperwork that explains why you're coming: confirmation messages, printed emails, or notes from prior instructions. Plan for the possibility that you may be turned away if requirements or schedules have changed. Build extra time into your day for wrong turns, extra screening, or being redirected to a different office to confirm instructions in person.

When the site isn't working, keeping a simple record of what you tried can save time later, especially if you need to explain why you couldn't access official information. Note the specific pages you checked (for example, the Community Correction publications page, the office-locations overview page, the residential-centers page, and the East Central Arkansas Community Correction Center location page) and whether each one returned only "nginx." Save screenshots that clearly show the "nginx" response. Write down the date and time you checked, plus what device and network you were using. Then re-check the official pages before you take any step that's hard to undo, like a long-distance trip, taking time off work, or arranging childcare.

1. Take screenshots - Capture the full screen showing the page returning only “nginx.”
2. Save a copy if you can - Print to PDF or save the page source for your own records.
3. Write down the basics - Record the date/time, the device (phone/computer), the browser, and whether you were on Wi-Fi or mobile data.
4. Set a reminder to re-check - Try again later and again the next day, especially before you travel or send time-sensitive paperwork.