How to Contact an Inmate at East Texas Treatment Facility (TX)

East Texas Treatment Facility offers several visit types through its request system: Regular, Contact, and Video/Tablet. Not every option is available for every person in custody. What you can use depends on your relationship to the inmate, how the unit's visitation area is configured, and the inmate's current visitation privileges.

If you see "Video/Tablet" listed as a visit type, treat it as its own category. This is not the same thing as the Securus Video program. Securus video is only offered at limited units, so don't assume it's available just because you see a video-related option in the scheduler.

For certain deposits or commissary-related purchases that require approved-sender status, you'll need to be approved first. There are two ways to become an approved sender: the inmate adds you to their Approved Visitation List, or you register your phone with Securus to be placed on the Approved Phone List. You don't need to be on both lists.

Steps to Follow

• ✓ Confirm which visit types (Regular, Contact, Video/Tablet) are actually available for the inmate, since availability depends on privileges and the unit’s visitation setup.
• ✓ If you are aiming for a video option, confirm whether “Video/Tablet” is available for that inmate and unit.
• ✓ Before trying to send funds or make commissary-related purchases that require approval, make sure you are an approved sender by getting on the inmate’s Approved Visitation List or by registering your phone with Securus to be added to the Approved Phone List.

Start by checking what contact options the inmate can actually use right now. The scheduler lists visit types like Regular, Contact, and Video/Tablet, but the unit may not offer every type to every inmate. Visitation privileges and the physical layout of the visitation area can limit your choices, even if you used a different option at another facility.

Next, get clarity on video visits. The "Video/Tablet" visit type is a separate category. It is not the same as the Securus Video program. Since Securus video is only offered at limited units, confirm which video method applies at this unit and for this inmate before making plans.

1. Ask what approval is required for you to send support. Confirm whether the facility treats approved-sender status as being on the inmate’s Approved Visitation List, the Approved Phone List, or either one.
2. If the Approved Phone List applies, register your phone with Securus. The Approved Phone List is tied to registering your phone through Securus.
3. Confirm any additional requirements before you submit money or orders. Make sure you understand what the unit expects from approved senders so your transaction is not delayed or rejected.