When the 'Schedule Visit' Button Disappears: What It Means and What to Do

A blank

Submitted a relationship request? If it hasn't been approved yet, you'll see it listed under

Sometimes the relationship request isn't the problem - visitation status is. Even if your visitor/inmate relationship has been confirmed, the incarcerated person may have lost visitation privileges. When that happens, the scheduler replaces the button with

Everything looks right on your end, but the calendar is missing dates you expected? The scheduler hides certain weeks automatically. If the inmate already has a visit scheduled during a particular week, those dates won't show up as options.

Action Steps

• ✓ If the button is blank or says “Call Unit” - call the incarcerated person’s unit of assignment to schedule the visit by phone.

• ✓ If you see “Relation Requests Pending Approval” - wait for TDCJ/unit staff to approve and confirm the relationship; if your visit is time-sensitive, call the unit to ask for a status update.

• ✓ If it reads “Not Approved for Visits” - contact unit staff to confirm whether visitation privileges have been removed or if anything needs to be reauthorized before you can schedule.

• ✓ If expected dates don’t appear - look at other weeks; the scheduler won’t show dates that fall in a week where the inmate already has a visit scheduled.