Who to Call or Email When You Have Questions About Eastern Correctional Institution

For general questions about Eastern Correctional Institution (ECI), call 410-845-4000. This is your best starting point - staff can confirm basic facility information or point you to the right department for your specific issue.

Need to send documents? Mail them to 30420 Revells Neck Road, Westover, MD 21890. This works well for paperwork that requires a hard copy or when you want a clear record of what you sent and when.

To request an in-person visit, email ECI.InmateVisitation@maryland.gov. Email works well when your request includes details that are easy to mishear over the phone - names, dates, and specific visit information are all easier to get right in writing.

For COVID-19 questions about DPSCS facilities, call the DPSCS COVID-19 Hotline at 410-724-5722. It's staffed 24/7. Keep in mind they only provide general public information about Maryland DPSCS facilities and the inmate population - not details about individual inmates.

Contact Tips

• ✓ Have the incarcerated person’s name (and any identifying information you have) ready before you call or email
• ✓ If you’re mailing documents, double-check you’re using: 30420 Revells Neck Road, Westover, MD 21890
• ✓ If you’re requesting an in-person visit by email, use ECI.InmateVisitation@maryland.gov and include the key visit details in your message

1. Call the main line for general questions - Use 410-845-4000 when you need help with basic facility information or to be directed to the right office.
2. Email for in-person visit requests - Send your request to ECI.InmateVisitation@maryland.gov, especially if you want everything in writing.
3. Follow up if you don’t hear back - If your question is time-sensitive, try calling again and keep notes on who you spoke with and when.