Eastern Oregon Corrections Institution, OR

Basic DSU visits at Eastern Oregon Corrections Institution are no-contact sessions behind glass, offered at set times: 8:30, 9:30, 1:30, or 2:30. Each visit lasts up to one hour with a maximum of two visitors, typically once per week. To schedule, submit an electronic request or call (503) 373-0113 at least 72 hours in advance. Voicemail will not schedule a visit. You can also book through ICSolutions by logging in at www.icsolutions.com and selecting Schedule Visit or Schedule New Visit. For onsite video visits, you'll need to enter a confirmation code when you arrive. All visitors must be approved and cleared beforehand, and any visit can be canceled for safety or staffing reasons.

Eastern Oregon Corrections Institution uses ICSolutions for phone calls. To receive calls from someone at EOCI, you'll need to set up an ICSolutions account and validate your phone number first (this requirement started October 17, 2022). For international number validation, email customer@icsolutions.com with the phone number(s) including country code, a copy of a phone bill, a copy of your ID, and your current address. If you can't validate using a cellphone or a credit or debit card, you can email a phone bill and government ID instead, or mail your documents to ICSolutions Customer Service. For onsite video visits, you'll enter a confirmation code at the facility. This code equals the phone number on your ICSolutions account plus the 4-digit PIN you chose during registration. Test your device and complete vendor verification ahead of time.

Sending money to someone at Eastern Oregon Corrections Institution starts with one key step: figure out whether you're funding commissary/trust or the phone and communication account, since these are separate. Many facilities offer several ways to add funds (approved third-party vendor websites or phone lines, lobby kiosks, and sometimes mail or in-person deposits), but available options vary by facility. If mail deposits are accepted, you'll typically need a money order or cashier's check. Include the incarcerated person's name and ID so the payment posts correctly. For calls and visit-related communication at this facility, ICSolutions handles everything. You must create an ICSolutions account and validate your phone number. DOC staff cannot set up or validate those accounts for you.