How to Contact an Inmate at Eden Detention Center (TX)

To find out whether someone is currently housed at Eden Detention Center, call (325) 869-2704. That number is available 24 hours a day for detainee housing checks.

When you call, keep your expectations realistic. Staff can only confirm housing (location) information. Anything beyond that needs to come through the detainee directly.

Need visitation details? Call (325) 869-2704 and press 2 for in-person visitation information, or press 3 for legal visitation information.

Eden Detention Center also uses GettingOut for remote communication. Detainees and family members can connect through email and video visitation by setting up a GettingOut account.

1. Call to confirm the person is housed there: Contact Eden Detention Center at (325) 869-2704. The line is available 24 hours a day for this purpose.

1. Use the urgent message option when it’s truly time-sensitive: Call (325) 869-2704 and press 4.
2. Give the details staff need to relay it: Provide the detainee’s identification number, your message, and call-back information.

• ✓ Ask for housing (location) information, since that is what staff can release.
• ✓ Plan to route other requests through the detainee.

• ✓ For in-person visitation information, call (325) 869-2704 and press 2.
• ✓ For legal visitation information, call (325) 869-2704 and press 3.

1. Create a GettingOut account: Eden Detention Center uses GettingOut for email and video visitation.
2. Use GettingOut for email and video visits: Once your account is set up, follow the prompts in GettingOut to start communicating.

Before you rely on the phone menu, listen carefully to the current automated prompts. The facility number is (325) 869-2704, and the listed options are: press 2 for in-person visitation information, press 3 for legal visitation information, and press 4 for urgent or emergent matters. Phone trees can change, so pay attention to what you hear.

If you need more than housing (location) information, ask staff upfront what they can share and what has to come directly from the detainee. This saves you time and avoids repeated calls that won't get answered.

GettingOut is the named service for email and video visitation, but exact steps and any costs are handled through that provider. Check your GettingOut account for the current options available at Eden Detention Center.