How to Reach Someone at Eden Detention Center in an Emergency

Need to check if someone is at Eden Detention Center? Have an emergency? Call the facility's 24-hour line at (325) 869-2704. This is the number to use when time matters.

When you call (325) 869-2704, listen to the phone prompts. Press 4 for urgent or emergent matters - this connects you to staff who can take a message for the detainee.

1. Dial (325) 869-2704 - this is Eden Detention Center’s main line.
2. Press 4 for urgent/emergent matters - this routes you to the urgent-message option.
3. Leave the message with staff - they will take your information and the message for the detainee.

Step2 Info Ready

• ✓ The detainee’s identification number
• ✓ Your callback number
• ✓ A short, clear description of the emergency and what you need the detainee to do (for example: “Call me back as soon as possible”)

Have the detainee's identification number ready if you can. It helps staff match your message to the right person faster. Leave a callback number - staff will pass it along with your message.

Detainees at Eden Detention Center cannot receive incoming phone calls. Emergency messages have to go through the facility line so staff can relay them.

When you call (325) 869-2704, staff can confirm whether someone is housed at Eden and take an urgent message. That's the limit of what they can share - any other details or requests have to go through the detainee directly.

Practical Tips

• ✓ Call (325) 869-2704 and say up front that you’re calling for an urgent/emergent message
• ✓ Press 4 when prompted
• ✓ Have the detainee’s identification number ready before you call
• ✓ Give a callback number you can answer
• ✓ Keep the message brief so staff can pass it on quickly