How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Edgecombe Residential Treatment Facility.

Sending Photos and Postcards

A great way to send love and support to a loved one at Edgecombe Residential Treatment Facility is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Edgecombe Residential Treatment Facility.

Frequently asked questions about Edgecombe Residential Treatment Facility

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Edgecombe Residential Treatment Facility.

2. How much does it cost to send a message to Edgecombe Residential Treatment Facility?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Edgecombe Residential Treatment Facility?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Edgecombe Residential Treatment Facility. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Edgecombe Residential Treatment Facility. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Edgecombe Residential Treatment Facility?

   Mailing address:

   Edgecombe Residential Treatment Facility
   611 Edgecombe Ave
   New York, NY 10032
   Phone: (212) 923-2575

   Business hours:

   • Monday: Open 24 hours
   • Tuesday: Open 24 hours
   • Wednesday: Open 24 hours
   • Thursday: Open 24 hours
   • Friday: Open 24 hours
   • Saturday: Open 24 hours
   • Sunday: Open 24 hours

5. What are the visiting hours at Edgecombe Residential Treatment Facility?

   Visiting hours at Edgecombe Residential Treatment Facility vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (212) 923-2575 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Edgecombe Residential Treatment Facility?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Edgecombe Residential Treatment Facility for their specific mail policies.

7. How do I send money to an inmate at Edgecombe Residential Treatment Facility?

   You can send money to an inmate at Edgecombe Residential Treatment Facility through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Edgecombe Residential Treatment Facility?

   Many facilities now offer video visitation as an alternative to in-person visits. At Edgecombe Residential Treatment Facility, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Edgecombe Residential Treatment Facility?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Edgecombe Residential Treatment Facility for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Edgecombe Residential Treatment Facility, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The comprehensive programming at Upstate Correctional Facility reflects New York’s commitment to rehabilitation and successful reentry, with specialized services addressing the diverse needs of the maximum security male population. The facility provides alcohol and substance abuse treatment programs alongside anger management services, recognizing that addressing underlying behavioral issues is crucial for long-term success. Educational and vocational programs form the foundation of skill development, while family development initiatives help maintain important connections that support stability both during incarceration and after release.

Mental health and wellness services are integral to daily operations, with guidance and counseling services available to address individual needs. The facility typically maintains both general library services and a law library, enabling individuals to pursue personal interests and legal research. Religious services provide spiritual support across various faith traditions, while recreational programs may include fitness activities, sports leagues, and hobby groups that promote physical health and positive social interaction. Veterans services specifically address the comprehensive needs of formerly enlisted individuals, often including specialized counseling and benefits assistance.

Specialized treatment programs target specific populations, including sex offender treatment programs designed with evidence-based approaches. Trauma programs may address the underlying experiences that contribute to criminal behavior, while transitional services programs focus on preparing individuals for successful community reentry. The facility’s volunteer services and programs often bring community members into the institution to provide additional support, mentorship, and programming. Temporary release programs may be available for eligible individuals nearing release, allowing gradual reintegration into community settings under supervision.

Daily Life & Visitation

Weekend visitation at Upstate Correctional Facility operates from 8:00 AM to 2:30 PM, with visitors required to arrive by 1:45 PM to ensure adequate visiting time with their incarcerated family members. Located on Bare Hill Road in Malone, this maximum security facility for males maintains structured visiting policies that allow up to three visitors plus one child under age five per visit, with a maximum of two visits permitted per day. The facility’s visiting room operates under an overcrowding policy that prioritizes longer visits for families who have traveled over 100 miles, while local visitors within 100 miles may have their visits limited to three hours during busy periods.

The daily routine at this Franklin County facility typically revolves around security protocols common to maximum security institutions, with structured meal times, count procedures, and supervised movement between housing units and program areas. Incarcerated individuals may participate in various rehabilitation programs including educational and vocational training, substance abuse treatment, anger management, and religious services. The facility often provides access to library services, recreational activities, and counseling programs designed to support rehabilitation and preparation for eventual reintegration into the community.

Communication with family members extends beyond weekend visitation through typical correctional facility channels such as monitored phone calls and correspondence, though specific policies may vary. The facility’s location in upstate New York’s rural Franklin County means that many families face significant travel distances for visits, which the administration acknowledges through their tiered visiting time policies. Daily life is structured around maintaining security while providing access to programs that may include trauma treatment, family development services, and transitional planning for those preparing for release.