How to Send Money to Facility
Sending money is straightforward once you know the right method and enter details exactly as required. Most problems happen when people use the wrong address or format payment information incorrectly.
Do not mail money to the facility’s street address. Funds sent through the mail must be addressed to a processing center in Des Moines, Iowa.
Sending through MoneyGram? The details you enter matter. For the account number, use the inmate's eight-digit register number (no spaces or dashes) followed immediately by their last name, like 12345678DOE. Use Receive Code 7932, enter "Federal Bureau of Prisons" as the company name, and list the inmate's full committed name as the beneficiary.
Need help finding a MoneyGram agent or having trouble with a transfer? Contact MoneyGram at 1-800-926-9400 or use their website to locate an agent near you.
If you want to support electronic messaging through TRULINCS, that service runs entirely on the Inmate Trust Fund (not taxpayer dollars). Both inmates and their contacts must consent to monitoring, and all messages are screened for content.
Steps to Follow
- ✓ Get the inmate’s eight-digit register number and confirm the spelling of their last name
- ✓ Enter the MoneyGram account number as: 8-digit register number immediately followed by last name (example: 12345678DOE)
- ✓ Use Receive Code 7932
- ✓ Set company name to “Federal Bureau of Prisons”
- ✓ Enter the beneficiary as the inmate’s full committed name
- ✓ Do not send money using the facility’s street address; mailed funds must go to the processing center in Des Moines, Iowa
- Find a MoneyGram location - Use MoneyGram’s agent locator on their website, or ask the agent in-store.
- Get transaction help if something goes wrong - Call MoneyGram at 1-800-926-9400 for help with a transfer or to troubleshoot a rejected transaction.
Before mailing anything, confirm you're using the required processing center in Des Moines, Iowa. Do not use the facility's street address. The wrong address can delay your deposit or prevent it from being processed entirely.
- ✓ Confirm you have the correct eight-digit register number
- ✓ Confirm the inmate’s last name spelling and full committed name
- ✓ Make sure the account number is formatted as register number + last name, with no spaces or dashes
- ✓ Verify you used Receive Code 7932
- ✓ Verify “Federal Bureau of Prisons” is listed as the company name
- ✓ If you are unsure about any field or the transaction status, call MoneyGram at 1-800-926-9400 or check their website for agent and support options
Funding communication through TRULINCS? Make sure you and your loved one understand the consent requirement. All messages are monitored and screened, and the service is paid through the Inmate Trust Fund.
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