How to Contact an Inmate at Facility

Before you leave for a visit, call the facility to confirm the current visiting schedule. The number to use is 603-342-4000. Schedules and procedures can change, and a quick call can save you a wasted trip.

Inmates can make phone calls to stay connected with family and approved contacts. Third-party calling and alternative call arrangements aren't allowed. All calls are monitored (you'll see a notice posted by the phones). Attorney calls may be unmonitored in certain circumstances.

Electronic messaging through TRULINCS is available if the inmate is approved to use the system and you've given permission to communicate. Both parties must consent to monitoring before using it, and all messages are screened for content that could affect safety or security. A few practical limits: no attachments, and messages max out at about 13,000 characters (roughly two pages). The service is funded by the Inmate Trust Fund, not taxpayer dollars.

Steps Follow

• ✓ Call 603-342-4000 to confirm the visiting schedule before you leave for the facility.

• ✓ Plan for standard inmate calling only. Third-party or alternative call arrangements are not permitted.
• ✓ Assume calls are monitored. Notices are posted by the telephones.
• ✓ If the call is attorney-related, ask about unmonitored attorney call procedures, since they are permitted in certain circumstances.

• ✓ Confirm the inmate is approved to use TRULINCS before you expect messages.
• ✓ Make sure you have given permission to communicate through the system.
• ✓ Keep messages text-only. Attachments are not permitted and messages are limited to about 13,000 characters.
• ✓ Write with monitoring in mind. You and the inmate must consent to monitoring, and messages are screened.

1. Call 603-342-4000 before you go. Confirm the visiting days and hours currently in effect before you leave home.

If phone contact is your main option, verify the call rules ahead of time. Telephone privileges are available, but third-party and alternative calling arrangements aren't permitted. Confirm how monitoring works. If you're coordinating attorney communication, ask how unmonitored attorney calls are handled when they're allowed.

For TRULINCS messages, confirm approval on both sides. The inmate must be approved to use the system, and you need to give permission to communicate. Expect monitoring and screening, since both parties must consent to monitoring and messages are reviewed for safety reasons. Confirm the practical limits up front: text-only messages, no attachments, and a length limit of about 13,000 characters.