How to Schedule a Visit at El Dorado Correctional Facility (72‑Hour Rule)
Visiting El Dorado Correctional Facility takes some planning. Kansas requires you to book through an online scheduler, and there's a firm 72-hour cutoff. Here's how to get your visit on the calendar, plus what to do if you can't book online.
Kansas schedules in-person prison visits through the ICSolutions online visitation scheduler. The key rule at El Dorado is the 72-hour cutoff: you must schedule your visit at least 72 hours before visitation begins for that week. Miss that window and the scheduler locks you out, even if visits are still happening later in the week.
Note: You must be an approved visitor and have a scheduled appointment to be admitted. If you are not approved and scheduled through ICSolutions (or scheduled through the visitation clerk), you can be denied entry.
- Go to the ICSolutions visitation scheduler - Use the ICSolutions website to start the scheduling process.
- Create an account (or sign in) - You will need to be logged in to search and request an appointment.
- Find El Dorado Correctional Facility - Make sure you select the correct facility before you continue.
- Search for the resident - Look up the person you want to visit (using their name or ID, depending on what the system asks for).
- Pick an available day and time and submit the request - Choose one of the open slots and complete the scheduling steps so the visit is actually booked.
El Dorado typically offers two visit slots per day: one in the morning and one in the afternoon. Double-check that you're selecting the right one before confirming.
Reminder: El Dorado admits only approved visitors who have a scheduled appointment, either through ICSolutions or through the facility visitation clerk.
The 72-hour rule is a hard deadline, not a suggestion. Scheduling closes 72 hours before visitation begins for that week. Book early enough to get your request in before the cutoff. Wait too long and you'll be locked out of scheduling, even if visits are still happening later that week.
- ✓ Put a reminder on your phone a few days before the 72‑hour cutoff so you do not miss the scheduling window.
- ✓ Check the scheduler early in the week and book as soon as you see an opening that works.
- ✓ If you are trying to visit during a busy period, plan further ahead than you think you need to so the cutoff does not surprise you.
Can't use the online scheduler? Call the facility and ask for the Visitation Clerk. For El Dorado Correctional Facility, the number is 316-321-7284.
Note: Phone scheduling only helps if you are an approved visitor and the visit gets scheduled with the clerk. Approval plus a scheduled appointment is what gets you admitted.
Warning: If the online visitation scheduler shows all slots filled, do not travel to El Dorado. You will not be allowed to visit without an available, scheduled slot.
- ✓ Keep checking ICSolutions for cancellations that open up a slot.
- ✓ If you cannot book online, call 316-321-7284 and ask for the Visitation Clerk to see if there are any options for scheduling.
Common Problems
- ✓ You cannot sign in to ICSolutions, or the scheduler will not load.
- ✓ You selected the wrong facility in the scheduler, so you cannot find the resident or any openings.
- ✓ You picked the wrong slot time (morning vs afternoon) and did not realize it until after you submitted the appointment.
- Try a different browser or device - If the scheduler is acting up, switching phones, computers, or browsers can help.
- Use the password reset in ICSolutions - If login is the problem, reset your password and try again.
- Call the Visitation Clerk if you cannot complete scheduling online - Ask for the designated Visitation Clerk at 316-321-7284 and explain what is blocking you.
Final check: Schedule through ICSolutions (or through the visitation clerk if you cannot use the website), meet the 72‑hour cutoff, and do not travel if the scheduler shows no open slots.
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