How to Contact an Inmate at El Dorado Correctional Facility (KS)
Trying to reach someone at El Dorado Correctional Facility? Your main option for regular communication is electronic messaging through the resident tablet system. Here's how it works and what you need to set up first.
To send electronic messages to someone at El Dorado Correctional Facility, you'll need a GettingOut (ViaPath) account. This is the system that connects to a resident's tablet, letting you send text messages and attachments like photos or 30-second video messages. No account means no messaging access.
Two things to budget for: funding your account and per-item costs. You'll need to deposit at least $10.00 before you can send anything. From there, each electronic message costs $0.25, each photo costs $0.25, and a 30-second video attachment runs $1.75. The good news? Adding funds to your ViaPath/GettingOut account is free.
Note: Tablet messaging funds and trust account money are separate. ViaPath handles messaging only. To deposit money into a resident's trust account, use Access Corrections instead.
- Create your GettingOut (ViaPath) account 7This is required before you can send electronic messages, photos, or 30-second video messages to a residents tablet.
- Use ViaPath Support if you get stuck For account questions, contact ViaPath Support through the GettingOut contact page or call 866-516-0115.
- ✓ Deposit at least $10.00 to your ViaPath/GettingOut account before you try to send anything.
- ✓ Expect per-item charges: $0.25 per electronic message, $0.25 per photo, and $1.75 per 30-second video attachment.
- ✓ Add funds to the tablet messaging account through ViaPath without an additional funding fee.
Want to put money in the resident's trust account for commissary purchases? Don't use ViaPath. Electronic trust deposits go through Access Corrections.
What to Verify
- ✓ Confirm the $10.00 minimum deposit requirement on ViaPath/GettingOut before you fund the account.
- ✓ Double-check current pricing for messages, photos, and 30-second video attachments.
- ✓ Verify that there is still no fee to add funds through ViaPath to the tablet messaging account.
Having trouble logging in, funding your account, or sending messages through GettingOut? Contact ViaPath Support at 866-516-0115. If the vendor can't resolve your issue, or you need facility-level help with resident messaging, reach out to KDOC at 785-746-7542 (leave a detailed message) or email KDOC_Facility_Management@ks.gov.
Note: Make sure you're using the right service. ViaPath is for tablet messaging funds. Trust account deposits go through Access Corrections.
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