How to Schedule a Video Visit with Someone at Placerville or South Lake Tahoe Jail

Both Placerville Jail and South Lake Tahoe Jail require you to schedule video visits in advance through NCIC's video visitation site. You can't just hop on a call whenever - you'll need to create an account, pick a time slot, and confirm your visit before the day you want to talk.

Create Account Checklist

• ✓ Create an NCIC visitor account (this is the system used for these jails’ remote video visits).
• ✓ Log in to your NCIC visitor account so you can schedule a visit.
• ✓ Use a device with a working camera (home computer, tablet, or smartphone).

If the site won’t let you create an account, you can’t find the person you’re trying to visit, or your device won’t connect, go straight to NCIC support. Calling (800) 943-2189 is often the fastest way to fix account setup and scheduling problems.

Once you're logged into your NCIC visitor account, schedule your visit by picking an available time. Remote video visits happen during the jails' regular visiting hours, so if you don't see the slot you want, it's either outside the visiting window or already booked.

El Dorado County offers video visiting seven days a week, 8:00 AM to 11:00 PM. That's a wide window, but don't be surprised if certain time blocks aren't available - the jail keeps some slots off-limits to handle incarcerated people's medical and dietary needs.

Know the limits before you schedule. Each incarcerated person gets one video visit per day, up to 30 minutes. NCIC also offers one free video visit per inmate each week - helpful if you're trying to stay connected on a tight budget.

After the free weekly visit, you'll pay $0.20 per minute. If you're watching your balance, that per-minute rate adds up - especially with regular calls.

Pricing is simple: one free video visit per inmate each week, then $0.20 per minute after that. Double-check whether you're using your free visit or a paid one to avoid surprise charges.

Treat the video visit like an in-person visit at the jail - because it's monitored the same way. All calls are recorded, and El Dorado County Sheriff's Office personnel can watch in real time. They can deny, cancel, or end a visit for misconduct, and they can ban visitors from future video visits. Keep the conversation appropriate from the moment the call connects.

For most issues - account creation problems, missing scheduling options, video or audio glitches - start with NCIC customer support at (800) 943-2189. Since scheduling runs through their platform, they're the right first call for technical fixes.

If you need to reach the jail directly for general confirmation, Placerville Jail’s phone number is (530) 621-6000. The physical address is 300 Forni Road, Placerville, CA 95667.