Setting Up Video Visits at Placerville Jail: From NCIC Account to Your First Call
Setting up your first video visit at Placerville Jail comes down to two things: creating your NCIC visitor account and scheduling within the approved time windows. Here's how it works—and what to watch for so your call doesn't get cut short.
Placerville Jail runs video visits through NCIC Inmate Communications. Start by creating a visitor account on the NCIC video visit site, then schedule your visit from there. All video visits must be scheduled in advance. El Dorado County has expanded the video visitation calendar - visits can be available seven days a week between 8:00 AM and 11:00 PM. You'll notice some gaps when picking a time; certain blocks are excluded so the jail can handle medical and dietary needs.
Each inmate gets one free video visit per week through NCIC. After that, visits cost $0.20 per minute. If multiple family members want to connect during the same week, decide ahead of time who uses the free visit. It makes budgeting easier.
Need billing or account help? NCIC is the video visit provider for Placerville Jail. For questions about charges, setup, or your account, call NCIC customer support at (800) 943-2189.
Every video visit at Placerville Jail is recorded and may be monitored by El Dorado County Sheriff's Office personnel. By using the system, you're consenting to that. Treat the call like someone is watching the whole time.
The Sheriff's Office can cancel or end a video visit - before it starts or mid-call - if there's misconduct by you or the inmate. Repeated issues can get you restricted from future visits entirely. Follow the rules every time.
Dress Code Camera Etiquette
- ✓ No nudity
- ✓ No tight-fitting or provocative clothing
- ✓ No tank tops
- ✓ No half tops
- ✓ No spaghetti straps
- ✓ No bathing suits
- ✓ No sheer fabric
- ✓ No exposed undergarments
- ✓ No gang attire
- ✓ No hats, bandanas, beanies, or anything worn on the head
- ✓ If you don’t follow the dress code, the visit will be canceled and you can be barred from off-site video visitation
Both you and the incarcerated person must keep your faces visible on camera the entire visit. If either of you moves out of frame, the call can be ended. Before you connect, set your device at eye level, check the lighting, and make sure you can stay in frame for the full visit. Repeated problems can affect your future access.
Stuck on account setup, scheduling, or a technical glitch? NCIC customer support can help. Call (800) 943-2189. For account creation and scheduling, head to the NCIC video visit site - they're the provider for Placerville Jail's remote video visits.
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