Video Visit Dress Code, Monitoring, and Why a Visit Might Be Ended

Every video visit is recorded and monitored by El Dorado County Sheriff's Office staff. Using the system means you're consenting to that recording - so treat the entire session like you're in a supervised setting.

Staff can step in before a session starts or while it's happening. If they determine there's misconduct - by you or the inmate - they may deny the visit, cancel it, or end it mid-call. They can also restrict you from using the video visitation system in the future.

Dress Code

• ✓ No nudity
• ✓ No tight-fitting clothing
• ✓ No provocative clothing
• ✓ No tank tops, half tops, spaghetti straps, or bathing suits
• ✓ No sheer fabric or exposed undergarments
• ✓ No gang attire
• ✓ No hats, bandanas, beanies, or anything worn on the head

Dress code enforcement happens immediately. If you or anyone on your side of the camera isn't complying, the visit can be canceled on the spot. Repeated or serious violations can get you barred from future off-site video visits. Even at home, take the dress code seriously - the Sheriff's Office has full authority to end visits over clothing issues.

Keep your face in the camera view at all times. The inmate has the same requirement. If either person moves out of frame, the session can be terminated.

1. Set the camera at eye level - prop your phone or webcam so your whole face is clearly visible without you having to hold it.
2. Use steady lighting - face a light source (like a lamp) and avoid sitting with a bright window behind you.
3. Stay centered and avoid moving around - if you need to step away, assume the visit could be ended if your face leaves the frame.
4. Do a quick test before the scheduled time - check that your camera works and your connection is stable so you’re not scrambling once the visit starts.

Sessions can be cut off without warning for misconduct or dress code violations. Beyond losing that visit, the Sheriff's Office can restrict you from future video visits entirely. One ended call can turn into a longer-term problem if issues repeat.

1. Confirm your account and scheduling details - if you’re having trouble creating an account, scheduling a remote visit, or figuring out what happened to a session, call NCIC customer support at (800) 943-2189.
2. Check whether the visit was free or paid - NCIC offers 1 free video visit per week to each inmate; paid video visits are listed at $0.20 per minute.
3. Try again only after you’re confident you’ll meet the rules - fix the issue first (dress code or staying on camera) so you don’t risk another cancellation or a future restriction.

If your visit was ended in error - or you're told you're restricted from future visits - you'll want clarity on what was flagged and whether the restriction is temporary. The Sheriff's Office has discretion over these decisions. Contact NCIC for account-related questions and the facility for enforcement questions. That's usually the fastest way to understand your options.