How to Address Mail to an Inmate at El Paso County Jail (New Phoenix P.O. Box)
If your loved one is at El Paso County Jail, personal mail no longer goes directly to the jail. Instead, you'll send it to a P.O. Box in Phoenix, Maryland, where it gets scanned and delivered digitally to the inmate's tablet.
All personal mail for El Paso County Jail goes through a central P.O. Box in Phoenix, Maryland. From there, it's processed and delivered digitally to the inmate's tablet. Getting the address format right matters - small mistakes can prevent your letter from reaching the right person.
Use this exact format on your envelope. The first line is the complete facility name plus the state. Second line: the inmate's full name and identifier. Lines three and four are the Phoenix P.O. Box. Copy format: [Complete facility name], [State] [Inmate Full Name], [Inmate Identifier] P.O. Box 247 Phoenix, MD 21131 Example: El Paso County Jail, TX John Smith, #11111 P.O. Box 247 Phoenix, MD 21131
Note: Write out the complete facility name (no abbreviations) and include the state. That’s part of what helps the system process and deliver the mail electronically.
Double-check that the inmate's full name and identifier appear exactly as shown. The identifier is how the system matches mail to the right person - especially important when multiple inmates share similar names.
Put your full name and return address on the envelope. The digital mail system requires sender information to process your letter. It also gives them a way to contact you if something can't be delivered.
Allowed Not Allowed
- ✓ Letters (personal mail)
- ✓ Pictures
- ✓ Drawings
- ✓ Do not send checks to the Phoenix, MD P.O. Box
- ✓ Do not send money orders to the Phoenix, MD P.O. Box
- ✓ Do not send attorney-client privileged mail to the Phoenix, MD P.O. Box
- Fix an abbreviated facility name - Rewrite the first line with the complete facility name (no abbreviations) and include the state.
- Add the inmate identifier - Put the inmate’s full name and identifier together on the second line so it can be matched correctly.
- Add your full return address - Include your full name and physical address as the sender so the mail can be processed properly.
Note: If the address is missing required details, it may not enter the digital workflow that delivers personal mail to the inmate’s tablet.
If your mail doesn't arrive, contact TextBehind support at info@TextBehind.com. Include whatever details you can - when you mailed it, the inmate's name and identifier, and a photo of the addressed envelope if you have one.
Need to get a message through quickly? GettingOut lets you exchange digital messages online or through their mobile app. It's separate from mailing a physical letter, but it's faster while personal mail routes through the Phoenix P.O. Box for tablet delivery.
Quick Checklist
- ✓ Address it exactly as: complete facility name + state (line 1), inmate full name + inmate identifier (line 2), then P.O. Box 247, Phoenix, MD 21131
- ✓ Double-check the inmate’s identifier is included and readable
- ✓ Put your full name and physical return address on the envelope
- ✓ Send only personal mail (letters, pictures, drawings) to the Phoenix, MD P.O. Box
- ✓ Do not mail checks, money orders, or attorney-client privileged mail to the Phoenix, MD P.O. Box
Reminder: Personal mail for El Paso County Jail must go to the Phoenix, MD P.O. Box so it can be delivered digitally to the inmate’s tablet.
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