How to send messages, photos, and packages
All personal letters and photos go to the El Paso County Sheriff's Office third-party mail vendor at a Jonesboro, AR P.O. Box—not directly to the jail. Include a clear return address with your first and last name, and write the inmate's full name and inmate number on every item. Staff opens and scans incoming mail into an electronic document; if approved, it's delivered to the inmate's tablet. Originals aren't returned. Photo rules are strict: no more than 10 per submission (collages count toward that total), nothing pornographic or nude (including infants), and anything larger than 4×6 gets rejected. Oversized or bound materials may be denied. Don't send funds to this address—they won't be processed. OnTrac packages aren't accepted either.
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If your loved one is at El Paso County Jail, personal mail no longer goes directly to the jail. Instead, you'll send it to a P.O. Box in Phoenix, Maryland, where it gets scanned and delivered digitally to the inmate's tablet.
Send personal letters and photos to the El Paso County Sheriff’s Office third‑party mail vendor P.O. Box in Jonesboro, AR. Use a legible return address with your first and last name, and include the inmate’s full name and inmate number on every piece of mail.
You can send up to ten photos per submission, and collages count toward that limit. Pornographic or nude photos (including infants) are not allowed, and photos larger than 4×6 will be rejected.
No. The third‑party vendor opens and scans incoming mail and does not return original letters or photos to the sender. If mail is denied, the inmate is notified, but the sender is not.
No—don’t send funds to the personal mailing/scanning address; money sent there won’t be processed. Packages shipped via OnTrac are not accepted by El Paso County Jail.
If you're putting money on someone's account, it helps to know how the commissary system works—and where the "extra" money from sales actually goes. Here's how El Paso County Jail's commissary operates, how commissions are handled, and what recent audits reveal about oversight.
