How to send messages, photos, and packages
All incoming mail at El Paso Criminal Justice Center goes through a vendor facility, where it's opened and scanned into an electronic document for EPSO review. Once approved, that mail may be delivered electronically on inmate tablets. For day-to-day contact, you typically have several options: phone calls, scheduled video visits, tablet messaging, and electronic mail. The exact features depend on the vendor and facility rules. Video visits generally require you to complete the facility's visitor approval steps, including any required visitor application, before you can schedule. Phone contact usually runs through the approved phone vendor using prepaid accounts or collect-call options. To pay for calls, messages, or tablet content, add funds through the vendor's account dashboard. Paid items are reviewed by the facility before delivery.
Search for a loved one and send messages and photos in minutes.
Sending reading material to someone at El Paso County Jail? The "who ships it" rule matters as much as what you buy. Paperback books and magazines are only accepted when shipped directly from a publisher or authorized online distributor—think Barnes & Noble or Amazon. The package must include an invoice listing everything inside, and you're limited to two books or magazines per package.
To get a letter or photos to someone at El Paso County Jail, you need to mail personal correspondence to the El Paso County Sheriff's Office third-party mail vendor P.O. Box in Jonesboro, Arkansas.
To send a letter (or photos) to someone at El Paso County Jail, mail it to the Sheriff's Office third-party scanning vendor in Arkansas—not directly to the jail.
Mail for someone at El Paso County Jail doesn't go directly to the jail. Personal letters and photos need to be sent to a third-party mail vendor in Arkansas for processing.
At El Paso County Jail, legal mail and personal mail don't go to the same place. Getting the address and inmate identifiers right is the difference between your mail arriving on time and getting delayed or rejected.
Sending mail to someone at El Paso County Jail? Getting it classified correctly matters. Legal mail has a specific definition and goes to a different address than personal letters and photos. Use the wrong route, and your mail could be delayed or rejected.
Sending a care package or any package to someone at El Paso County Jail? The jail restricts both where you can order from and which carriers can deliver. Follow the approved method below—otherwise your package may be refused.
Sending pictures sounds simple, but small rule breaks can get your photos rejected. Use the checklist below to stay within El Paso County Jail's photo size, quantity, and content limits.
Mailing a letter to El Paso County Jail works differently than you might expect. Your letter doesn't go directly to the facility—and your loved one will likely read it on a tablet, not on paper. Here's how the process works.
El Paso County Jail uses two different mailing addresses depending on what you're sending. Personal letters and photos go to a third-party vendor's P.O. Box, while legal mail and official documents go directly to the jail.
Incoming mail is opened and scanned at a vendor facility into an electronic document for EPSO review. If it is approved, it may be made available on inmate tablets.
You can reach someone in custody by phone calls, scheduled video visits, tablet messaging, or electronic mail through the facility's approved vendors. Check the facility page for current vendors and follow their steps for approval, account setup, and scheduling.
Add funds through the vendor’s account dashboard listed on the facility or vendor site. Paid messages, stamps, and data purchases are processed by the vendor and reviewed by the facility before delivery.
After bond is set, waiting is usually the hardest part. El Paso County follows Colorado law: once the jail knows bond is ready to be posted, they have six hours to release the defendant—unless extraordinary circumstances come up.
If you're trying to reach someone at El Paso County Jail, the clearest facility-specific guidance available covers personal mail. Here's how to send it correctly, and what to double-check before mailing anything important.
Sending money to someone in custody is usually simple—until it gets delayed or returned because of a small paperwork or envelope mistake. Here's how to mail funds the way El Paso County Jail will actually process them.
