Nevada
Trying to stay in touch with someone incarcerated in Nevada? Start by figuring out which system their facility uses. Here are the Nevada-specific basics for phone and messaging accounts, money deposits, mail, and visits, plus the best numbers to call when you need a real answer.
Phone & Messaging
For people in Nevada Department of Corrections (NDOC) custody, the state contracts with ViaPath Technologies for phone calls and account billing. You can...
Read guideFacility Info
When you call for information, have identifying details ready. ICE's Henderson Detention Center guidance recommends having the person's biographical...
Read guideFacility policies that affect families: transfers, releases, and medical or compassionate-release inquiries
If your loved one is in NDOC custody and you're hoping for a move closer to home, know that NDOC does not transfer offenders for convenience or family...
Read guideMail & Photos
For NDOC facilities, books and calendars can be mailed to offenders with some limitations. See Administrative Regulations AR 711 and AR 750 for details. If...
Read guideSending Money
NDOC lists two standard ways to send money: a Lockbox Deposit Coupon using a cashier's check or money order, or Access Corrections deposits by credit or...
Read guideVisitation
NDOC publishes facility visitation information on its Inmates/Visiting page. Individual facilities may also post their own visiting rules and contacts. Casa...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Can an inmate receive incoming phone calls?
At Henderson Detention Center, ICE states that detainees cannot receive incoming calls. For NDOC facilities, NDOC’s phone information focuses on setting up prepaid calling accounts through ViaPath/ConnectNetwork so your loved one can place outgoing calls. If you are unsure what system applies, start with the facility’s phone provider instructions and set up the prepaid option listed for that facility.
Q
Where should I send mail for someone at the Washoe County Detention Facility?
Washoe County states that inmate postal mail must be sent to Smart Communications / Washoe County Detention Facility, [Inmate Name] (# Inmate Number), PO Box 9163, Seminole, FL 33775-9137. It also states this routing was effective 04/25/2022, and that mail received at the facility after May 8, 2022 will be returned to sender.
Q
How long until money I send by money order is available to the inmate?
For NDOC, funds from money orders and cashier’s checks received directly by NDOC are available to the offender fourteen calendar days after receipt. NDOC ties this hold to increased counterfeit activity.
Q
Can I mail books, photos, or care packages?
NDOC states that books and calendars are approved to be mailed to offenders with limitations (it refers to AR 711 and AR 750 for details). NDOC also states that if it offers an item through Canteen or the AccessSecurePak program, outside items are prohibited from being mailed to the offender, and clothing or food packages must be ordered through approved programs instead.