Penmate Inmate Support Guides
phone-hours-and-transition-ellis

When Can Your Loved One Call? Ellis County Jail Phone Hours & the Move from Booking to Population

Waiting for that first phone call? The rules depend on where your loved one is in the process. Here's how calls work at Ellis County Jail—from the free booking call to collect-call hours once they're in general population.

• 2 min read • elliscountysheriff.com
When Can Your Loved One Call? Ellis County Jail Phone Hours & the Move from Booking to Population

During booking, inmates can make free local calls. Most people use this time for urgent basics - letting family know what happened, arranging bail, or reaching an attorney. Keep your phone close and answer calls from numbers you don't recognize.

Booking phones can also place collect calls outside the local area. If you're not nearby (or your phone service treats the call as non-local), listen for a collect-call prompt and be ready to accept the charges.

Note: Detention officers aren’t allowed to pass messages to inmates - written or verbal - for any reason. If you need to communicate, plan on doing it through calls or mailed correspondence.

Once your loved one reaches general population, they can only make collect calls on weekdays between 10:00 A.M. and 10:30 P.M. Keep your phone handy during that window so you don't miss the call.

On weekends, general-population collect calls run from 10:00 A.M. to 12:30 A.M. That later cutoff means calls may come in late at night - something to keep in mind if you're the main person answering.

After booking, all calls are collect - meaning you pay for each one you accept. That can add up fast, especially if multiple family members are trying to stay connected.

Having trouble with billing or getting calls connected? The phone service vendor is Correct Solutions. Reach them at (877) 618-3516.

When Can Your Loved One Call? Ellis County Jail Phone Hours & the Move from Booking to Population

S5

  • ✓ Be available for collect calls on weekdays from 10:00 A.M. to 10:30 P.M.
  • ✓ Be available for collect calls on weekends from 10:00 A.M. to 12:30 A.M. (expect possible late-night calls)
  • ✓ Be prepared to accept and pay the collect-call fee when a call comes through
  • ✓ Watch for collect-call prompts if the call is outside the local dialing area
  • ✓ Keep Correct Solutions’ number handy for billing/connection issues: (877) 618-3516
  • ✓ Don’t rely on staff to relay a message - detention officers can’t pass messages (written or verbal)
  • ✓ If you need to send information, use calls or mail; mailing instructions are provided on the facility website

Find an Inmate at Ellis County Jail, TX

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Ellis County Jail, TX

ellis-booking-call-expectations

Ellis County Jail: What to Expect During the Booking Call

During booking at Ellis County Jail, the person being booked is allowed to make free local calls. The point of that booking phone is practical: it’s there so they can try to arrange bail, let family know what’s going on, or reach an attorney.

booking-first-phone-ellis-county

What to Expect During Booking at Ellis County Jail: The First Phone Call

When someone you care about gets booked into Ellis County Jail, that first phone call is often the quickest way to get basic information and start figuring out next steps. Here's what to expect - and how to make sure you actually receive it.

phone-hours-ellis-county

When Inmates Can Make Phone Calls at Ellis County Jail: Hours & Restrictions

Phone access at Ellis County Jail works in two stages: what someone can do during booking, and what's available once they're in the general population. Here's a breakdown of the hours and restrictions so you know when to expect a call.