How to send messages, photos, and packages
Communication at Ellis County Jail starts during booking. Inmates can make free local calls to notify family, arrange bail, or contact an attorney. Most cell phones aren't treated as local for these calls, so some numbers won't connect for free—though the booking phone can place collect calls outside the local area. Once an inmate moves to general population, phone access is collect-only during set windows: weekdays 10:00 A.M. to 10:30 P.M. and weekends 10:00 A.M. to 12:30 A.M. The person receiving the call pays the charges. Having trouble with phone service or billing? Contact Correct Solutions by phone or email. One thing to know: detention officers cannot pass written or verbal messages, so stick to approved phone and vendor channels.
Search for a loved one and send messages and photos in minutes.
Yes. Inmates can make free local calls during booking, but most cell phones aren’t considered local for those calls, so some numbers may not qualify.
During intake, inmates can use the booking phone right away for immediate notification and legal contact. After transfer to general population, collect calls are available weekdays 10:00 A.M. to 10:30 P.M. and weekends 10:00 A.M. to 12:30 A.M.
The person who receives the call pays the collect-call charges. For help with inmate phone service or billing, contact Correct Solutions at (877) 618-3516 or use the vendor’s listed email.
No. Detention officers are not allowed to pass messages—written or verbal—for any reason, so you’ll need to use the approved phone or vendor channels instead.
Yes. Ellis County Jail states that all correspondence to inmates must be mailed, and it provides mailing instructions on its website.
Legal and privileged mail follows a separate process to protect privacy. It's typically inspected only for contraband and may skip the routine scanning used for personal letters.
During booking at Ellis County Jail, the person being booked is allowed to make free local calls. The point of that booking phone is practical: it’s there so they can try to arrange bail, let family know what’s going on, or reach an attorney.
When someone you care about gets booked into Ellis County Jail, that first phone call is often the quickest way to get basic information and start figuring out next steps. Here's what to expect—and how to make sure you actually receive it.
Waiting for that first phone call? The rules depend on where your loved one is in the process. Here's how calls work at Ellis County Jail—from the free booking call to collect-call hours once they're in general population.
