What to do if Santa Clara County (Elmwood) pages block you — Find Inmate & Visit scheduling
Hit a security block while using Santa Clara County's Elmwood custody tools? You're not alone. Here's why it happens and what to capture so you can report it and get back to inmate lookup or visit scheduling.
Santa Clara County's custody pages sometimes throw up a security block when the site's protection system flags a request as risky. The block message lists common triggers: certain words or phrases, SQL-style commands, or malformed data. Basically, something about what you typed - or how your browser sent it - tripped an automatic defense. This can happen even when you're just trying to look someone up or schedule a visit.
This block can appear on the county's
Collect From Block
- ✓ Copy the Cloudflare Ray ID shown on the block page (it’s usually near the bottom)
- ✓ Write down what you were doing when the block appeared (the page you were on and what you clicked or typed)
The block page tells you exactly what to do: email the site owner. When you write, include two things - what you were doing when the block appeared, and the Cloudflare Ray ID shown on the page. That Ray ID is the key detail. It helps the site team pinpoint the exact block event and figure out what went wrong.
- Copy the Cloudflare Ray ID - grab it directly from the block page and keep it exactly as shown.
- Describe what you were doing - note the page (Find Inmate or visit appointment) and the specific action you took right before the block appeared.
- Email the site owner - follow the block page’s instruction to report the issue, and include both your description and the Ray ID in the message.
Tip: Copy the Ray ID exactly - don't paraphrase. The block page asks for it specifically, and it's the fastest way for the site owner to track down the issue.
No email address on the block page? Or no response after you reach out? Check the Santa Clara County Sheriff's website or the main county site for a contact option tied to the custody tools. If you're short on time, try again later - security blocks can be temporary, and a fresh attempt after a while may go through.
Quick Summary
- ✓ Remember it’s an automatic security block that can be triggered by certain words/phrases, SQL-like commands, or malformed data
- ✓ Copy the Cloudflare Ray ID from the bottom of the block page
- ✓ Note what you were doing when the block appeared (which page and what you submitted)
- ✓ Email the site owner as the block page instructs, including your notes and the Ray ID
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