Penmate Inmate Support Guides
securus-phone-account-setup

Setting Up a Phone Account with Securus: What Families Need to Know

If your loved one's facility uses Securus for phone calls, setup is pretty straightforward. Here's what you need to know about your options and the rules that affect whether calls connect.

• 2 min read • gdc.georgia.gov
Setting Up a Phone Account with Securus: What Families Need to Know

You can set up a pre-paid collect or direct bill account online through the Securus Technologies website. This is usually the fastest option if you're comfortable managing things from your phone or computer.

Prefer to set things up by phone? Call Securus at 1-800-844-6591 to create a pre-paid collect or direct bill account. This works well if you run into issues online or want help walking through the steps.

Pre-paid collect accounts have a $200.00 deposit cap. Need to add more? You'll have to split it into multiple deposits.

Privacy reminder: Calls may be subject to monitoring and recording.

Calls max out at 25 minutes. If you've got a lot to cover - updates about kids, bills, court dates - prioritize what matters most so nothing important gets cut off.

Your number must be on the offender's Call Allow List or the call won't connect - even if you've already funded an account. Confirm your number is listed before adding money.

Heads up: Call forwarding and three-way calling are not permitted.

Setting Up a Phone Account with Securus: What Families Need to Know

Practical Tips

  • ✓ Confirm the phone number you plan to use is on the offender’s Call Allow List before you add funds.
  • ✓ Plan conversations around the 25-minute maximum per call so you don’t get cut off mid-update.
  • ✓ If you need help setting up, use the Securus Technologies website or call Securus at 1-800-844-6591.

Find an Inmate at Emanuel Womens Facility, GA

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Emanuel Womens Facility, GA

gdc-phone-costs-and-setup-securus

6 Cents a Minute: How to Set Up a Securus Account and What GDC Phone Calls Cost

Budgeting for phone time in Georgia prisons comes down to two things: setting up the right Securus account and knowing the actual cost per call. Here's what you need to know.

emanuel-womens-phone-calls-securus-guide

Calling an Inmate at Emanuel Women's Facility: Rates, Limits, and How to Set Up a Securus Account

Phone calls are one of the fastest ways to stay connected, but the setup can trip you up the first time. Here's how calling works at Emanuel Women's Facility - including how to set up Securus, what calls cost, and the rules that determine whether a call goes through.

emanuel-womens-family-day-what-to-expect

Family Day at a Georgia Facility: What to Expect and What to Bring (Checklist for Emanuel Women's Facility Visitors)

You'll need to register in advance and be on the offender's approved visitation list. Registration alone won't get you in - both pieces must be in place before you plan your trip.