How to Contact an Inmate at Erie County Holding Center (NY)
Trying to reach someone at the Erie County Holding Center? Your fastest options are video visitation (once you're registered) and adding money to commissary the right way so it gets credited without delays.
Confidential reporting (PREA): To report sexual abuse or harassment, you can call the Erie County Sheriff’s Office confidential PREA tip line at 716-858-8176. The line accepts calls from both inmates and the public.
Video visitation requires registration first. It's free, but you'll need to complete it before you can schedule or join a video session with an inmate.
If you're mailing money for commissary, follow the facility's instructions closely so your deposit doesn't get rejected. Don't send cash. Send a money order, include the detached deposit slip, and double-check that the inmate's name and ID are correct.
Note: Details like current visitation hours, extra approval steps, and processing times can change. Verify the latest rules directly with the facility before making plans or mailing funds.
- Register for video visitation: Complete the (free) visitor registration required for video visitation before you try to schedule or join a session.
- Use the information you register with consistently: If you create multiple profiles or use different details, it can slow down the process when you are trying to connect to a visit.
- ✓ Send a money order, not cash.
- ✓ Detach the deposit slip and mail it with the money order.
- ✓ Verify the inmate’s name and ID are entered correctly on the money order deposit slip.
- Call the confidential PREA tip line: Dial 716-858-8176 to report sexual abuse or harassment.
- Share the basics clearly: Give the inmate’s identifying details and a clear description of what happened (or what you were told), including dates and times if you have them.
What to Verify
- ✓ Confirm you are using the correct ICSolutions visitor registration page for Erie County Holding Center.
- ✓ Ask whether you need any additional approval steps before you can schedule or join a video visit.
- ✓ Verify what information must match (your name, date of birth, ID details) so your account does not get held up.
- ✓ Confirm the current mailing address and exactly how the deposit slip should be filled out.
- ✓ Check whether money orders are still accepted for commissary deposits and whether there are any limits.
- ✓ Ask about typical processing time so you know when the funds should show up.
- ✓ Confirm the PREA tip line number is still 716-858-8176.
- ✓ Ask if there are any additional reporting options you should use (especially if the situation is urgent).
Find an Inmate at Erie County Holding Center
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