How to Register and Schedule a Video Visit with an Inmate at Erie County Holding Center
Video visits at Erie County Holding Center are easy to set up once you know the steps. Here's how to register and schedule your first visit.
Erie County Holding Center uses video visitation instead of traditional in-person visits. There's no glass partition with phones here - everything happens over video.
The inmate stays in their housing unit during the call. You can either visit onsite at the facility or connect remotely from wherever you are.
Head to the official Erie County video visitation Scheduling link, which takes you to the ICS/The Visitor scheduling page. You'll need to create a visitor account before you can book anything. Registration is free.
Reminder: Registration is required before you can schedule - but it's free. Use the Erie County Scheduling link to get to the correct ICS/The Visitor page.
Want to visit from your phone or tablet? Download the ICS MOBILE app. On Android, search "ICS MOBILE" in Google Play. On iPhone or iPad, search "ICSolutions" in the Apple Store.
If you'd rather use a bigger screen, you can connect from a computer through the ICS/The Visitor website - the same platform you'll reach from the facility's Scheduling link.
- ✓ Android: ICS MOBILE app (Google Play)
- ✓ iPhone/iPad: ICS MOBILE app (Apple Store; search “ICSolutions”)
- ✓ Computer: ICS/The Visitor website (offsite visits)
Don't wait until the last minute to register. Set up your free account ahead of time so you're not scrambling when you want to book a visit.
Tip: If something isn't loading or you're unsure you're in the right place, start over from the Erie County Scheduling link. It's designed to route you to the correct ICS/The Visitor page.
Running into problems? Stick with the official sources: the Erie County video visitation Scheduling page and the ICS/The Visitor site. That's where you'll find updates and the correct scheduling access.
Find an Inmate at Erie County Holding Center
Search for a loved one and send messages and photos in minutes.
