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How to Contact Erie County Prison and Use SmartJailMail for Phone, Video, and Messages

Reaching someone at Erie County Prison involves a few different systems. Here's the right phone number for inmate questions, plus how SmartJailMail handles phone calls, video visits, messages, and personal mail.

• 2 min read • eriecountypa.gov
How to Contact Erie County Prison and Use SmartJailMail for Phone, Video, and Messages

Erie County Prison uses SmartJailMail for inmate communication - phone calls, video visits, and instant e-messaging all run through their platform. To set up or manage these services, head to smartjailmail.com.

SmartJailMail also handles personal mail through the facility's Smart Communications process. Mail sent this way gets printed and delivered to the inmate, or it's scanned so they can view it on kiosks and tablets inside. One exception: inmates in RHU/segregation can't access the scanned version.

Mailing address change: Erie County Prison no longer accepts personal mail at the Ash Street address. Send personal mail to Smart Communications/Erie County Prison at PO Box 9177, Seminole, FL 33775-9174 (include the inmate's name and number). Legal mail, in-house county mail, approved publications, and money orders still go to Erie County Prison, 1618 Ash Street, Erie, PA 16503.

Need general information about someone at Erie County Prison? Call the Corrections office at 814-451-7500. They can help with charge descriptions, bond amounts and policies, visitation times, sending money or mail, property questions, medications, and phone usage.

Tip: If you’re not sure who to contact, start with 814-451-7500. It’s the best place for general inmate questions before you spend time troubleshooting with a vendor.

How to Contact Erie County Prison and Use SmartJailMail for Phone, Video, and Messages

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For adding funds specifically, Erie County Prison uses Tech Friends Inc. through www.jailatm.com. If you run into a problem with a deposit - like a transaction that didn't go through - contact JailATM customer service using the number listed above.

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