How to send messages, photos, and packages
Erie County Prison uses SmartJailMail for phone sessions, video visits, and e-messaging. To connect with someone inside, you'll create an account with the vendor, complete identity verification, request to connect with the person you want to reach, and wait for facility approval. Some services require prepayment or vendor credits, and transactions follow the vendor's payment and refund policies. Keep in mind that remote communications—including video and phone sessions—are typically monitored. Running into technical problems or issues with deposits? The facility lists support numbers: Jail ATM at 1-870-627-5476 and Oasis web order support at 1-800-956-2747.
Search for a loved one and send messages and photos in minutes.
Reaching someone at Erie County Prison involves a few different systems. Here's the right phone number for inmate questions, plus how SmartJailMail handles phone calls, video visits, messages, and personal mail.
Getting money and essentials to someone at Erie County Prison is straightforward once you know the vendors and fees. Here's the deposit platform, current fee structure, and phone numbers to call if something goes wrong.
Here's the key change: Erie County Prison no longer accepts personal mail at the Ash Street address. Letters sent there won't be processed the way they used to be.
Mail rules at Erie County Prison can be confusing—different county documents show different addresses. Here's what the county currently publishes, what older memos say, and what to double-check before you drop anything in the mail.
Set up an account with SmartJailMail and complete any required identity verification. Then request to connect with the incarcerated person in the vendor portal and wait for Erie County Prison to approve and schedule the session.
For Jail ATM deposit or account issues, call 1-870-627-5476. For Oasis web order support, call 1-800-956-2747.
Yes—communications through vendor platforms are typically monitored. SmartJailMail sessions follow both the vendor's rules and the facility's monitoring policies.
No. Erie County Prison will not accept personal mail delivered to the Ash Street address and directs senders to its mailing policy for current instructions.
The facility website lists Smart Communications (with example formatting and a Seminole, FL PO Box) for personal mail processing. An older 2019 county memo routed personal mail to PO Box 951 in Lebanon, MO, so follow the prison’s current mailing policy on the official site.
Yes. The facility indicates legal mail, approved publications, in-house (county) mail, and money orders may still be addressed to the Ash Street location, and a 2019 memo states money orders (only) should be addressed to the Mailroom at Erie County Prison at the printed “1618 Sash Street.”
Erie County Prison runs on a time-slot system, so how long you can visit depends on where your loved one is housed. Once you know the pod and slot limits, planning your trip gets a lot easier.
Visiting at Erie County Prison runs on a strict schedule. Your loved one's housing pod determines which day you can visit, and you won't get in unless they've added your name to that pod's list. Once you understand how the pod system and time slots work, planning a visit gets much easier.
If your loved one is in the RHU or administrative segregation at Erie County Prison, visits work differently than regular pod visitation. The main difference: these visits happen during specific appointment-only windows.
