Who to call at Etowah County Detention Center: phone numbers, email, and best times to reach staff

The Sheriff's Office non-emergency number is 256-546-2825. It's available 24 hours a day, making it your best bet when you need help outside regular office hours and it's not an emergency.

For questions about whether someone is in custody, call the booking line at 256-549-5408. Prefer to put your question in writing? Email booking@etowahcounty.org instead.

Office hours run Monday through Friday, 8:00 am to 4:00 pm. This is when to call if you need administrative help or someone told you to "call back during regular hours."

Heading there in person? The address is 827 Forrest Avenue, Gadsden, AL 35901.

Questions about custody status or inmate information go to the booking line. Call 256-549-5408 for a real-time answer, or email booking@etowahcounty.org if you'd rather send the details in writing.

For anything that isn't a booking-status question - general Sheriff's Office help, basically - use the non-emergency line at 256-546-2825. It's staffed around the clock.

Timing matters. For administrative issues, call during office hours (Monday–Friday, 8:00 am to 4:00 pm) to get routed to the right person faster. After hours, the non-emergency line is your 24-hour option.

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• ✓ The person’s full legal name (spelling matters)
• ✓ Date of birth (if you have it)
• ✓ Booking number (if you were given one)
• ✓ Approximate date/time of arrest or booking
• ✓ The specific question you’re trying to answer (custody status vs. another concern)
• ✓ A pen and paper to write down names, times, and any reference numbers you’re given