Setting Up Phone Calls from Everglades Re-Entry: The AdvancePay Guide
Want to receive phone calls from someone at Everglades Re-Entry? You'll need to set up an AdvancePay prepaid phone account through GTL's ConnectNetwork. Once it's funded, calls draw from that prepaid balance.
AdvancePay is a prepaid phone account you fund so your loved one at Everglades Re-Entry can call you. Think of it like loading money onto a balance ahead of time - when they dial out, the call goes through because the funds are already there. No funds, no calls. Keeping the account topped up is what prevents calls from being blocked or cut off.
- Choose how you’ll sign up - Create your AdvancePay account through GTL’s ConnectNetwork either online or by using the ConnectNetwork mobile app.
- Create your ConnectNetwork profile - Enter the basic details you’ll use to manage the account (like your name and email).
- Add a way to fund the account - Set up a payment method so you can deposit money when you’re ready.
- Fund the account before calls start - You can create and fund your account ahead of time so you’re ready when your loved one calls from Everglades Re-Entry.
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- ✓ Fund your AdvancePay account online or through the ConnectNetwork mobile app
- ✓ Add money before you’re expecting a call so you’re not scrambling when the phone rings
- ✓ Save your payment confirmation/receipt in case you need help troubleshooting later
Calls within the North American Dialing Plan cost $0.135 per minute. A 10-minute call runs $1.35 - helpful to know when you're budgeting. There's also a free-call option: each incarcerated individual gets one free call (up to 5 minutes) per week during the contract term. This applies to their first call of the week, and you'll hear a message confirming it's free before you accept. Calls max out at 30 minutes. There's also a 30-minute waiting period between completed calls for each incarcerated individual. If a call ends and you're expecting them to call right back, that built-in wait is usually why it doesn't happen immediately.
Planning tip: If you’re trying to stretch your balance, use the weekly free 5-minute call for quick check-ins. And if a call drops or ends, remember there’s a 30-minute wait before your loved one can complete another call.
Need help with your account? GTL has live representatives available 24/7 at 866-732-9098. Have your account details ready when you call. If you're asking about a deposit, keep your payment receipt or confirmation handy - it helps them track the transaction faster.
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