How Phone Calls Work from FCI Berlin: What Families Need to Know

FCI Berlin doesn't allow third-party or alternative call arrangements. Don't try to route calls through someone else or set up anything that disguises who's actually on the line - these workarounds aren't permitted.

Usually, the person incarcerated pays for calls. Sometimes the person receiving the call pays instead. If a call won't go through or billing looks off, start by figuring out which payment option applies to that specific call.

All calls are monitored - there's a notice posted next to each inmate telephone saying so. If you're sharing sensitive family details, assume someone could be listening. Keep conversations focused on what you're comfortable having overheard.

Since third-party calling arrangements aren't allowed, keep your phone contact straightforward. If you run into problems with phone access, write down the details - date, time, what happened - so you can explain the issue clearly when asking for help.

1. Confirm the current phone setup through official channels - Use the facility’s official resources to verify how calls are handled and what options are available.
2. Document any billing or connection problems - Keep notes on what you were charged (or expected to be charged) and what happened when the call attempted to connect.
3. Escalate general questions when you’re stuck - For general comments or questions about information you find (or can’t find) through Bureau of Prisons resources, you can contact the BOP Central Office at Federal Bureau of Prisons, 320 First St., NW Washington, DC 20534, phone (202) 307-3198.