Penmate Inmate Support Guides
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Who to Contact About FCI Jesup, GA: When to Call the Prison vs. BOP Central Office

Want to save time? Contact the right place first. Questions specific to your loved one's situation at FCI Jesup should go to the facility. Broader questions—or issues with the BOP website—belong with the Bureau of Prisons Central Office.

• 2 min read • bop.gov
Who to Contact About FCI Jesup, GA: When to Call the Prison vs. BOP Central Office

If your question involves what's happening at FCI Jesup right now - daily operations, procedures, or anything tied to that specific facility - start there. For general comments, questions that aren't Jesup-specific, or problems with the Bureau of Prisons website, the BOP Central Office is your better bet.

Contact FCI Jesup directly for facility-specific issues: questions about procedures, daily operations, and anything where staff on-site can actually check the details and point you to the right next step. If your question only makes sense in the context of FCI Jesup, the facility is the correct first call.

FCI Jesup doesn't have a single catch-all contact point. The Bureau of Prisons notes that facilities can have several phone numbers and mailing addresses depending on what you need, and those contacts are listed on each institution's page in the BOP "Locations" section. Not sure which number or address applies? Find the FCI Jesup page there and match the contact method to your situation.

BOP Central Office handles general comments or questions that aren't specific to FCI Jesup. This includes issues with information on the Bureau of Prisons website, or concerns that go beyond one institution's procedures. If your question is really about the BOP as an agency - not Jesup's day-to-day operations - skip the facility and contact Central Office directly.

Central Office contact: Federal Bureau of Prisons, 320 First St., NW, Washington, DC 20534. Phone: (202) 307-3198.

Expect a wait with email. The Bureau of Prisons processes emails the same way it handles written correspondence, so a response may take 20–30 working days. If you haven't heard back after that window, follow up with the same office and include your original details so they can match your message to the right subject.

Who to Contact About FCI Jesup, GA: When to Call the Prison vs. BOP Central Office

Tips Escalation

  • ✓ Start facility-specific questions (operations and procedures at FCI Jesup) with FCI Jesup, using the phone numbers or mailing addresses listed on the facility’s page in the BOP “Locations” area.
  • ✓ Use BOP Central Office for general comments or questions that aren’t specific to FCI Jesup, including issues with information on the BOP website.
  • ✓ If you email the BOP, plan for a response time of about 20–30 working days (emails are processed like written correspondence).
  • ✓ When you follow up, keep your message focused and consistent so it’s easier to route and respond to.

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