How Phone Calls and TRULINCS Email Work for Inmates at FCI Pollock (Monitoring, Limits, and Data Sharing)
Staying in touch with someone at FCI Pollock is possible, but you should know what's monitored, what gets recorded, and what information can be shared outside the facility. Here's how phone calls and TRULINCS electronic messaging actually work — so you can communicate clearly and avoid surprises.
Inmates at FCI Pollock are told upfront that phone calls are monitored. A notice is posted next to each inmate telephone. Assume any conversation on those lines can be listened to and reviewed.
What “monitored” can involve: The TRUFONE phone system supports live and remote monitoring and also collects telephone/fw account-related data such as identifiers and account balances.
Legal calls are the exception. Unmonitored calls to attorneys are permitted in certain circumstances. If your loved one needs to speak privately with their lawyer, the best approach is to have the attorney - or the inmate through approved channels - ask the institution about setting up an unmonitored attorney call.
Trufone Data and Use
- ✓ Inmate call recordings
- ✓ Telephone numbers associated with an inmate’s calling list
- ✓ Voice biometric (voice verification) data
- ✓ Related phone account information
Data from the TRUFONE system doesn't stay inside the prison. It's shared with Department of Justice law enforcement components - including the FBI, USMS, EOUSA, Criminal Division, U.S. Parole Commission, and OIG. Private contractors who help manage the system also have access to certain records.
Monitoring and recordkeeping go hand in hand. TRUFONE supports live and remote monitoring while storing call recordings, calling-list numbers, voice verification data, and related account information. A phone call doesn't just create a memory - it creates a record tied to a specific account and phone list.
TRULINCS electronic messaging works more like a controlled message system than regular email. Messages can only contain text - no attachments allowed - and each one is limited to 13,000 characters (roughly two pages).
Both sides have to agree to the rules before using TRULINCS. Inmates and their contacts must consent to monitoring before they can message each other. Treat TRULINCS like something that can be reviewed - not a private inbox.
Practical Privacy Tips
- ✓ Assume phone calls are monitored and speak accordingly.
- ✓ Keep sensitive personal details and anything case-related off regular phone calls and TRULINCS messages, since call recordings and message monitoring are part of the system.
- ✓ Remember that the phone system can store call recordings, calling-list numbers, voice verification data, and related account information.
- ✓ Treat TRULINCS like monitored, text-only messaging: no attachments, and keep messages within the 13,000-character limit.
- ✓ If privacy is legally required, use the attorney-call exception route rather than trying to “code” a conversation.
- ✓ Keep in mind TRUFONE data can be shared with DOJ law enforcement components and accessed by private contractors who manage the system.
If you need a private legal call: Unmonitored attorney calls are permitted in certain circumstances, so contact your loved one’s attorney or the institution about the proper way to request one.
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