How to send messages, photos, and packages
Calls at FCI Pollock are monitored—a notice is posted at each inmate telephone. The TRUFONE system supports live and remote monitoring and records all calls. Unmonitored calls to attorneys are allowed in certain circumstances, handled under facility rules. TRUFONE stores call recordings, dialed numbers, voice verification data, and account balances. Some of this data is shared with DOJ law-enforcement components and approved contractors for investigative purposes. Electronic messaging runs through TRULINCS. Messages are text-only (no attachments), limited to 13,000 characters, and both the inmate and contact must consent to monitoring. To communicate this way, you'll need to register with the approved vendor, fund your account, and use a compatible device with the app or browser.
Search for a loved one and send messages and photos in minutes.
Mail rules at FCI Pollock can feel strict, especially your first time sending something. Here's what you need to know: how regular letters are handled, when "special mail" gets different treatment, why packages from home usually don't work, and how to send books and magazines so they actually get through.
Yes. FCI Pollock posts a notice at each inmate telephone that calls are monitored, and TRUFONE supports live and remote monitoring and records calls.
Yes, in certain circumstances. Unmonitored telephone calls to attorneys are permitted, with the exception handled under facility rules.
TRULINCS messages are text-only and don’t allow attachments. They’re limited to 13,000 characters, and both the inmate and the contact must consent to monitoring.
Yes. All incoming mail is opened and inspected by staff. Specially marked incoming mail may only be opened in the inmate’s presence.
Not usually. Inmates may not receive packages from home without prior written approval, with limited exceptions such as release clothing and authorized medical devices.
Publications may be rejected only if they’re determined to be detrimental to security or discipline, or likely to facilitate criminal activity, and they can’t be rejected solely for unpopular views. Federal law (the Ensign Amendment) also prohibits distributing commercially published material that is sexually explicit or features nudity; if returned under that rule, the Warden retains the cover and one page for appeal/review.
Staying in touch with someone at FCI Pollock is possible, but you should know what's monitored, what gets recorded, and what information can be shared outside the facility. Here's how phone calls and TRULINCS electronic messaging actually work — so you can communicate clearly and avoid surprises.
Getting approved to visit at FCI Pollock starts with one key step: the inmate puts you on their approved visiting list, and the Bureau of Prisons (BOP) clears you. Here's how the BP‑A0629 Visitor Information form works and what happens after you submit it.
Sending money to someone at FCI Pollock through MoneyGram? The details you enter matter. Here's the exact account number format, receive code, beneficiary name rule, and typical posting window — so your deposit doesn't get delayed or misapplied.
